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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: notyet272 on August 21, 2007, 04:59:43 AM

Title: Red Ball of Doom
Post by: notyet272 on August 21, 2007, 04:59:43 AM

hello all,

first time I've had a problem with avast ???

trying to set it up for a friend

generic hp box with XP Home / 1.5 gigs ram / lots of room on drive

downloaded avast today / free for home version

installs fine, then I get the red ball on the avast icon

right click and choose  Start, nothing happens

when I go to Services Avast is there but not started? / when I click and choose start I get this message

" Error: 1053 Service did not respond to the start or control request in a timely fashon"

Then I can't stat avast / sure hope someone can help

thanks for a great product :)

cheers

Title: Re: Red Ball of Doom
Post by: xivspartanvix on August 21, 2007, 05:57:06 AM

Have you tried repairing your installation of avast? Go to the control panel, click add/remove programs, find avast on the list of programs, click on it, and then click where it says change/remove. A small window should have opened, so now scroll down until it says "repair" and then click next. But in order for this to work, you must be connected to the internet.

Title: Re: Red Ball of Doom
Post by: notyet272 on August 21, 2007, 06:38:31 AM

ya, I tried repair, and remove / reinstall several times , no luck

this machine had norton on it before, it was removed, but could there be an issue with something left behind?

thanks

Title: Re: Red Ball of Doom
Post by: oldman on August 21, 2007, 07:52:26 AM

Yes there could be remnants left. This link is for a removal tool for Norton 2003-2007 products

http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039



this link for 2002 and older

http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/0/048e51f0b379a27088256f5f00621b93?OpenDocument&seg=hm&lg=en&ct=us

The link to the tool is  in step 2 of the removal instructions.

I would uninstall avast first, run the tool, and reinstall the latest vrsion of avast.

Title: Re: Red Ball of Doom
Post by: swico on August 21, 2007, 08:05:42 AM

Quote from: notyet272

this machine had norton on it before, it was removed, but could there be an issue with something left behind?

Maybe. Pls try official Norton uninstall tool.

Title: Re: Red Ball of Doom
Post by: Lisandro on August 23, 2007, 04:57:57 AM

Please, post the last 200-250 lines of avast log: C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log