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Consumer Products => Avast Cleanup => Topic started by: Oluwadurotimi on September 03, 2021, 11:04:50 AM

Title: I TRIED REACTIVATING CLEAN UP PREMIUM WITH MY CARD , I WAS DEBITED BUT IT DIDN'T
Post by: Oluwadurotimi on September 03, 2021, 11:04:50 AM

After my 30 days free trial , I tried reactivating the clean up premium . The purchase failed but I was debited on my card . PLEASE HELP!!!!

Title: Re: I TRIED REACTIVATING CLEAN UP PREMIUM WITH MY CARD , I WAS DEBITED BUT IT DIDN'T
Post by: r@vast on September 03, 2021, 01:27:59 PM

Quote from: Oluwadurotimi on September 03, 2021, 11:04:50 AM

After my 30 days free trial , I tried reactivating the clean up premium . The purchase failed but I was debited on my card . PLEASE HELP!!!!

Hi,

There was no renewal on our side. The trial subscription ended Aug/10/2021. I would suggest that you check with your bank/card issuer to make sure that they actually sent the money to Avast/Digital River. It is possible that they only placed a hold on your card for the amount but never sent it.