Avast WEBforum

Consumer Products => Avast Mobile Security => Topic started by: jvlerks on September 12, 2021, 02:10:10 PM

Title: AMS Webshield slowing down opening websites in Chrome
Post by: jvlerks on September 12, 2021, 02:10:10 PM

Since a couple of weeks I have a problem when opening some websites (with a bunch of pictures) in Chrome. The sites are opening very slowly and I got several times a pop-up for waiting or close Chrome.
When I switch off AMS Webshield there are no problems.
Is there a conflict between AMS and Chrome?

Using Samsung Galaxy Tab A6 (Android 8.1.0) with AMS v6.41.1 and Chrome v93.0.4577.62.

Title: Re: AMS Webshield slowing down opening websites in Chrome
Post by: r@vast on September 14, 2021, 01:40:39 PM

Hi,

Web Shield checks the address and should not slow down picture loading. Do you only notice this in Chrome? Can you provide us with an example website?

Title: Re: AMS Webshield slowing down opening websites in Chrome
Post by: jvlerks on September 14, 2021, 02:11:54 PM

Hi r@vast, thanks for reacting.
This problem exists with this webpage: https://forum.beneluxspoor.net/index.php?topic=23571.msg3222251087;topicseen#msg3222251087.
 I've switched off AMS in Settings 》Accessibility 》Services. Then there are no problems.

Title: Re: AMS Webshield slowing down opening websites in Chrome
Post by: r@vast on September 14, 2021, 03:47:16 PM

Quote from: jvlerks on September 14, 2021, 02:11:54 PM

Hi r@vast, thanks for reacting.
This problem exists with this webpage: https://forum.beneluxspoor.net/index.php?topic=23571.msg3222251087;topicseen#msg3222251087.
 I've switched off AMS in Settings 》Accessibility 》Services. Then there are no problems.

Hi,

I was unable to reproduce the issue. Could you please contact support via the app?
(In AMS please go to > Menu > Help&Feedback > "Avast direct support")

Title: Re: AMS Webshield slowing down opening websites in Chrome
Post by: jvlerks on September 14, 2021, 04:59:01 PM

Thanks for your efforts. I do make a report via the app.
Grtz.