Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: badran on September 14, 2021, 08:50:07 PM

Title: After fresh installation now I can't update
Post by: badran on September 14, 2021, 08:50:07 PM

I had a problem with the main UI being totally greyed out. Upon re-installation now no updates since September 10th!
Windows 7  ultimate 64 bit.

Title: Re: After fresh installation now I can't update
Post by: r@vast on September 15, 2021, 12:11:19 PM

Quote from: badran on September 14, 2021, 08:50:07 PM

I had a problem with the main UI being totally greyed out. Upon re-installation now no updates since September 10th!
Windows 7  ultimate 64 bit.

Hi,

Are you referring to the application or virus definitions update?
Do you have Avast Free or Premium and which version?
Can you please also attach a screenshot of the "Updates" you are referring to?
Please see this article on how to generate a screenshot. https://support.avast.com/en-ww/article/Create-screenshot

Title: Re: After fresh installation now I can't update
Post by: badran on September 15, 2021, 02:17:25 PM

It's free edition
the definitions.
It just hangs there.
Thanks.

Title: Re: After fresh installation now I can't update
Post by: r@vast on September 21, 2021, 10:06:05 AM

Quote from: badran on September 15, 2021, 02:17:25 PM

It's free edition
the definitions.
It just hangs there.
Thanks.

Hi,

Please try to repair Avast AntiVirus Free and reboot Windows.
Please see this guide: https://support.avast.com/en-ww/article/Repair-Antivirus/