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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: lilypad on September 12, 2007, 05:03:19 AM

Title: Updater won't connect
Post by: lilypad on September 12, 2007, 05:03:19 AM

 My Avast home edition downloaded a program update last night. 
Today I have had several red screens come up that says it could not
connect to update.  I never had a problem until it updated to
a newer version last night.

When I clicked the red screen this the information I received:
Information about current update:
Cannot connect to download50.avast.com
(207.44.246.86.80)
Total Time: 6.33
 
When I manually update this is what I get:
Summary:
Information about current update:
Total Time: 14s
VPS: Already up to date
(Current version 000774-3)
Server: download29.avast.com (70.87.113.28)
Download files: 3 (0.03KB)
Download time: 6s
 
Do you know what is wrong with the automatic update that it cannot connect. 
Please explain it in very plain English as I am a novice at this.
 

Title: Re: Updater won't connect
Post by: Tarq57 on September 12, 2007, 08:04:10 AM

I've had this occasionally, it has been (in my case) because the program signature has changed and is no longer recognized by the firewall (Comodo in my case).
If you have an application based firewall, make sure that the new version of Avast update (aswUpdSv.exe) is allowed.

Title: Re: Updater won't connect
Post by: DavidR on September 12, 2007, 02:22:17 PM

You can allow ashUpdSv.exe but that won't have any impact, you need to allow avast.setup.

What is your firewall ?
Does it allow avast.setup internet access ?
- If it does delete the entry for it and do a manual update, this will force the firewall to ask permission again.

Title: Re: Updater won't connect
Post by: Lisandro on September 12, 2007, 02:54:56 PM

Basically, check the log files (or post the last 200 lines of the logs):
C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log
or C:\Program Files\Alwil Software\Avast4\Setup\setup.log

Also check:

1) If your subscription allows the update right now (i.e., if it is not expired). Home (free) version need registering each 14 months.
    I hope you haven't bought a license from a site on this list: http://www.avast.com/eng/fraudulent-sales-of-avast-products.html

Also, bad jollyroger.vpu file could contain banned registration keys with error and then update fails because of an invalid key. See how to download a new jollyroger.vpu, http://forum.avast.com/index.php?topic=27185.msg222148#msg222148.

2) If your firewall settings and allow avast.setup to connect.
    If you're not sure, just turn off your firewall (to be sure the update failure is not due to it).
    Maybe you should 'remove' avast.setup entry, try to update, receiving a new alert from the firewall, allowing it and checking it to remember.

3)  Check your proxy settings into avast!:
     Left click the avast icon > Settings
     Update (Basic) > Details > Proxy
     Make sure your browser is not set to "Work Offline" (this option is generally in the File menu).
     If it doesn't help, try switching from "Auto-detect" to "No proxy" (I'm assuming you're not connecting to the Internet via proxy).
     You can run proxycfg -d in a DOS window to make your computer connect direct, without proxy. You can run proxycfg -h for help.

4) Also you can try changing update service's login account, follow this:
    Open services control panel (e.g. Start->Run, and type: services.msc
    Double-click on avast! iAVS4 Control Service to show properties. Switch to LogOn page.
    Enter administrator account name and password.
    Do the same for avast! Antivirus service.
    Then start update again.

5) The last option, check if the servers.def file is corrupt or 0KB (C:\Program Files\Alwil Software\Avast4\Setup\servers.def).
    You can try and download the servers.def file, http://files.avast.com/iavs4x/servers.def and replace the one in the avast setup folder.

Title: Re: Updater won't connect
Post by: Will91 on September 13, 2007, 04:52:18 AM

Hi all:

I had the same problem tonight.  I have avast set for automatic update and I received the red box alerting me the update failed rather than the blue screen indicating it had properly updated as usual.  I checked Comodo and for some reason the two avast.setup files were listed as "block".  I don't know why it had changed from "allow".

I put it back on "allow", tried a manual update, and the update ran fine.  I hope tomorrow, the automatic update will be back to normal.

Title: Re: Updater won't connect
Post by: Lisandro on September 13, 2007, 04:59:29 AM

Quote from: Will91 on September 13, 2007, 04:52:18 AM

I have avast set for automatic update and I received the red box alerting me the update failed

Just after making login or at any time?

Title: Re: Updater won't connect
Post by: Tarq57 on September 13, 2007, 05:53:00 AM

FWIW when this happens with me it's always (1) just after a program update, and (2) immediately after logging in or starting windows.
Also Comodo FW.

Title: Re: Updater won't connect
Post by: DavidR on September 13, 2007, 01:37:43 PM

There may be an issue with avast.setup not being able to connect with comodo firewall - Comodo config options. Advanced Attack Detection and Prevention. - To get there, open program, click Security", "advanced attack detection and prevention", and click "configure," Block all outgoing connections while booting.

So if comodo is slow in getting established even though a connection may be present (and probably recognised by avast) the connection is blocked.

Personally I believe the default check for avast update should be pushed back from 30 seconds so it doesn't possibly get involved in any boot activity.

You need to edit the [InetWD] section of the C:\Program Files\Alwil Software\Avast4\Data\avast4.ini file and add the following line (depending on your connection type enter one or other of the Bold lines below):
Dial-up connections, add this line: RASWaitSeconds=120
Or
Broadband connections, add this line: AlwaysConnectedWaitSeconds=120

Quote from: e.g.

[InetWD]
AlwaysConnectedWaitSeconds=120
Or
RASWaitSeconds=120

The figure is seconds and the above equates to two minutes, you could try that and adjust upwards if required, 180, 240, etc.

Title: Re: Updater won't connect
Post by: Tarq57 on September 13, 2007, 01:46:57 PM

Is that line "AlwaysConnectedWaitSeconds=120" just typed onto the bottom of the ini file, or does it need to go in a particular place, and/or in a particular format?

Title: Re: Updater won't connect
Post by: DavidR on September 13, 2007, 02:19:33 PM

As per the quoted example and instruction (You need to edit the [InetWD] section) it goes in the [InetWD] section ;D

Title: Re: Updater won't connect
Post by: jezra on September 13, 2007, 06:53:15 PM

ALSO having major problems updating!

consistent error = cannot connect to server

Tried:

• updating normally--failed

• re-installation of program--failed

• un-install/re-re-install--failed

browser activity stopped!
pinging was successful

Stopped on access protection
browser activity successful!

Tried:
updating normally--failed
same error message on "cannot connect to server"

new error message =
"Cannot connect to download68.avast.com (70.84.202.2:80)"

HELP!! and thanks all!!
jezra

Title: Re: Updater won't connect
Post by: Lisandro on September 13, 2007, 08:17:14 PM

Did you follow the steps posted before?
http://forum.avast.com/index.php?topic=30403.msg251156#msg251156

Title: Re: Updater won't connect
Post by: jezra on September 13, 2007, 08:27:37 PM

yes

Title: Re: Updater won't connect
Post by: DavidR on September 13, 2007, 08:54:04 PM

What about this.

Quote from: DavidR on September 12, 2007, 02:22:17 PM

What is your firewall ?
Does it allow avast.setup internet access ?
- If it does delete the entry for it and do a manual update, this will force the firewall to ask permission again.

Title: Re: Updater won't connect
Post by: Lisandro on September 13, 2007, 09:19:57 PM

Quote from: jezra on September 13, 2007, 08:27:37 PM

yes

Please, post the last 200 lines of the log: C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log

Title: Re: Updater won't connect
Post by: jezra on September 13, 2007, 10:50:22 PM

-FIREWALL=Linksys
-100 LINES = post will not allow 200 lines!
13.09.2007 13:15:00 package: GetPackages - set proxy for inet
13.09.2007 13:15:00 internet: SYNCER: Type: use IE settings
13.09.2007 13:15:00 internet: SYNCER: Auth: another authentication, use WinInet
13.09.2007 13:15:00 internet: while trying to get file 'servers.def.vpu', error 0x20000004 has occured, try 154
13.09.2007 13:15:02 package: ERROR:HttpGetWininet, catch returned 0x00002EFD
13.09.2007 13:15:02 general: InvalidateCurrent: invalidated server 'Download67 AVAST server' from 'main'
13.09.2007 13:15:02 general: SelectCurrent: selected server 'Download36 AVAST server' from 'main'
13.09.2007 13:15:02 package: GetPackages - set proxy for inet
13.09.2007 13:15:02 internet: SYNCER: Type: use IE settings
13.09.2007 13:15:02 internet: SYNCER: Auth: another authentication, use WinInet
13.09.2007 13:15:02 internet: while trying to get file 'servers.def.vpu', error 0x20000004 has occured, try 155
13.09.2007 13:15:04 package: ERROR:HttpGetWininet, catch returned 0x00002EFD
13.09.2007 13:15:04 general: InvalidateCurrent: invalidated server 'Download36 AVAST server' from 'main'
13.09.2007 13:15:04 general: SelectCurrent: selected server 'Download17 AVAST server' from 'main'
13.09.2007 13:15:04 package: GetPackages - set proxy for inet
13.09.2007 13:15:04 internet: SYNCER: Type: use IE settings
13.09.2007 13:15:04 internet: SYNCER: Auth: another authentication, use WinInet
13.09.2007 13:15:04 internet: while trying to get file 'servers.def.vpu', error 0x20000004 has occured, try 156
13.09.2007 13:15:06 package: ERROR:HttpGetWininet, catch returned 0x00002EFD
13.09.2007 13:15:06 general: InvalidateCurrent: invalidated server 'Download17 AVAST server' from 'main'
13.09.2007 13:15:06 general: SelectCurrent: selected server 'Download924 AVAST server' from 'main'
13.09.2007 13:15:06 package: GetPackages - set proxy for inet
13.09.2007 13:15:06 internet: SYNCER: Type: use IE settings
13.09.2007 13:15:06 internet: SYNCER: Auth: another authentication, use WinInet
13.09.2007 13:15:06 internet: while trying to get file 'servers.def.vpu', error 0x20000004 has occured, try 157
13.09.2007 13:15:08 package: ERROR:HttpGetWininet, catch returned 0x00002EFD
13.09.2007 13:15:08 general: InvalidateCurrent: invalidated server 'Download924 AVAST server' from 'main'
13.09.2007 13:15:08 general: SelectCurrent: selected server 'Download55 AVAST server' from 'main'
13.09.2007 13:15:08 package: GetPackages - set proxy for inet
13.09.2007 13:15:08 internet: SYNCER: Type: use IE settings
13.09.2007 13:15:08 internet: SYNCER: Auth: another authentication, use WinInet
13.09.2007 13:15:08 internet: while trying to get file 'servers.def.vpu', error 0x20000004 has occured, try 158
13.09.2007 13:15:10 package: ERROR:HttpGetWininet, catch returned 0x00002EFD
13.09.2007 13:15:10 general: InvalidateCurrent: invalidated server 'Download55 AVAST server' from 'main'
13.09.2007 13:15:10 general: SelectCurrent: selected server 'Download921 AVAST server' from 'main'
13.09.2007 13:15:10 package: GetPackages - set proxy for inet
13.09.2007 13:15:10 internet: SYNCER: Type: use IE settings
13.09.2007 13:15:10 internet: SYNCER: Auth: another authentication, use WinInet
13.09.2007 13:15:10 internet: while trying to get file 'servers.def.vpu', error 0x20000004 has occured, try 159
13.09.2007 13:15:12 package: ERROR:HttpGetWininet, catch returned 0x00002EFD
13.09.2007 13:15:13 general: InvalidateCurrent: invalidated server 'Download921 AVAST server' from 'main'
13.09.2007 13:15:13 general: SelectCurrent: selected server 'Download75 AVAST server' from 'main'
13.09.2007 13:15:13 package: GetPackages - set proxy for inet
13.09.2007 13:15:13 internet: SYNCER: Type: use IE settings
13.09.2007 13:15:13 internet: SYNCER: Auth: another authentication, use WinInet
13.09.2007 13:15:13 internet: while trying to get file 'servers.def.vpu', error 0x20000004 has occured, try 160
13.09.2007 13:15:15 package: ERROR:HttpGetWininet, catch returned 0x00002EFD
13.09.2007 13:15:15 general: InvalidateCurrent: invalidated server 'Download75 AVAST server' from 'main'
13.09.2007 13:15:15 general: SelectCurrent: selected server 'Download915 AVAST server' from 'main'
13.09.2007 13:15:15 package: GetPackages - set proxy for inet
13.09.2007 13:15:15 internet: SYNCER: Type: use IE settings
13.09.2007 13:15:15 internet: SYNCER: Auth: another authentication, use WinInet
13.09.2007 13:15:15 internet: while trying to get file 'servers.def.vpu', error 0x20000004 has occured, try 161
13.09.2007 13:15:17 package: ERROR:HttpGetWininet, catch returned 0x00002EFD
13.09.2007 13:15:17 general: InvalidateCurrent: invalidated server 'Download915 AVAST server' from 'main'
13.09.2007 13:15:17 general: SelectCurrent: selected server 'Download78 AVAST server' from 'main'
13.09.2007 13:15:17 package: GetPackages - set proxy for inet
13.09.2007 13:15:17 internet: SYNCER: Type: use IE settings
13.09.2007 13:15:17 internet: SYNCER: Auth: another authentication, use WinInet
13.09.2007 13:15:17 internet: while trying to get file 'servers.def.vpu', error 0x20000004 has occured, try 162
13.09.2007 13:15:19 package: ERROR:HttpGetWininet, catch returned 0x00002EFD
13.09.2007 13:15:19 general: InvalidateCurrent: invalidated server 'Download78 AVAST server' from 'main'
13.09.2007 13:15:19 general: SelectCurrent: selected server 'Download210 AVAST server' from 'main'
13.09.2007 13:15:19 package: GetPackages - set proxy for inet
13.09.2007 13:15:19 internet: SYNCER: Type: use IE settings
13.09.2007 13:15:19 internet: SYNCER: Auth: another authentication, use WinInet
13.09.2007 13:15:19 internet: while trying to get file 'servers.def.vpu', error 0x20000004 has occured, try 163
13.09.2007 13:15:21 package: ERROR:HttpGetWininet, catch returned 0x00002EFD
13.09.2007 13:15:21 general: InvalidateCurrent: invalidated server 'Download210 AVAST server' from 'main'
13.09.2007 13:15:21 general: SelectCurrent: selected server 'Download60 AVAST server' from 'main'
13.09.2007 13:15:21 package: GetPackages - set proxy for inet
13.09.2007 13:15:21 internet: SYNCER: Type: use IE settings
13.09.2007 13:15:21 internet: SYNCER: Auth: another authentication, use WinInet
13.09.2007 13:15:21 internet: while trying to get file 'servers.def.vpu', error 0x20000004 has occured, try 164
13.09.2007 13:15:23 package: ERROR:HttpGetWininet, catch returned 0x00002EFD
13.09.2007 13:15:23 general: InvalidateCurrent: invalidated server 'Download60 AVAST server' from 'main'
13.09.2007 13:15:23 general: SelectCurrent: selected server 'Download26 AVAST server' from 'main'
13.09.2007 13:15:23 package: GetPackages - set proxy for inet
13.09.2007 13:15:23 internet: SYNCER: Type: use IE settings
13.09.2007 13:15:23 internet: SYNCER: Auth: another authentication, use WinInet
13.09.2007 13:15:23 internet: while trying to get file 'servers.def.vpu', error 0x20000004 has occured, try 165
13.09.2007 13:15:25 package: ERROR:HttpGetWininet, catch returned 0x00002EFD
13.09.2007 13:15:25 general: InvalidateCurrent: invalidated server 'Download26 AVAST server' from 'main'
13.09.2007 13:15:25 general: SelectCurrent: unable to find any suitable server in 'main'
13.09.2007 13:15:25 internet: while trying to get file 'servers.def.vpu', error 0x20000004 has occured, try 166
13.09.2007 13:15:25 internet: tried 166 servers to get file 'servers.def.vpu', but failed (0x20000004)
13.09.2007 13:15:25 file: GetNewerStampedFile:GetFileWithRetry failed: F:\DOCUME~1\JUDYSP~1\LOCALS~1\Temp\_av_proI.tm~a02400\onefile, servers.def.vpu, error: 0x20000004
13.09.2007 13:15:25 package: Download servers.def, servers.def.vpu failed with error 0x20000011.
13.09.2007 13:15:25 package: ERROR:HttpGetWininet, catch returned 0x00002EFD
13.09.2007 13:15:25 package: ERROR:HttpGetWininet, catch returned 0x00002EFD
13.09.2007 13:15:25 general: InvalidateCurrent: invalidated server 'Download26 AVAST server' from 'main'
13.09.2007 13:15:25 general: SelectCurrent: unable to find any suitable server in 'main'
13.09.2007 13:15:25 internet: while trying to get file 'servers.def', error 0x20000004 has occured, try 1
13.09.2007 13:15:25 internet: tried 1 servers to get file 'servers.def', but failed (0x20000004)
13.09.2007 13:15:25 file: GetNewerStampedFile:GetFileWithRetry failed: F:\DOCUME~1\JUDYSP~1\LOCALS~1\Temp\_av_proI.tm~a02400\onefile, servers.def, error: 0x20000004
13.09.2007 13:15:25 package: Tried to download servers.def but failed with error 0x20000004.
13.09.2007 13:15:25 general: progress end - 1
13.09.2007 13:15:25 general: progress end - 0
13.09.2007 13:15:25 general: progress thread end
13.09.2007 13:15:25 general: Err:Cannot connect to download26.avast.com (67.15.208.7:80).
THANKS, Jezra

Title: Re: Updater won't connect
Post by: Lisandro on September 13, 2007, 10:59:31 PM

Quote from: jezra on September 13, 2007, 10:50:22 PM

13.09.2007 13:15:23 internet: while trying to get file 'servers.def.vpu', error 0x20000004 has occured, try 165

You can download servers.def from here: http://download1.avast.com/iavs4x/servers.def
Save it to C:\Program Files\Alwil Software\Avast4\setup folder
Start the update again.

Title: Re: Updater won't connect
Post by: jezra on September 13, 2007, 11:26:37 PM

Thanks "Tech"

downloaded the file to that folder........re-started the update...........STILL getting the error message "Cannot connect to server"

Arghhh!!
Jezra

Title: Re: Updater won't connect
Post by: Lisandro on September 13, 2007, 11:33:51 PM

I'm empty... maybe searching the board for 0x20000004...
Which firewall do you use?

Title: Re: Updater won't connect
Post by: jezra on September 14, 2007, 12:31:05 AM

you guys are troopers!

one more time......tried a total uninstall, re-install.........looked like it was going to work....nawwww!

still saying it cannot connect to server....

but......just earlier it said that it couldn't find a particular file, hmmmm (don't know which one it was looking for) that was a new wrinkle.

FIREWALL = Linksys.......those guys told me I could only have a router firewall, or the ZoneAlarm firewall, which I have. So, I disabled the ZoneAlarm. This was done because I had severe connectivity problems with DSL......now, there's no connectivity problems!

THANKS again!
jezra

Title: Re: Updater won't connect
Post by: Lisandro on September 14, 2007, 01:17:09 AM

Quote from: jezra on September 14, 2007, 12:31:05 AM

So, I disabled the ZoneAlarm.

Why don't you try uninstalling and then installing again ZA?

Title: Re: Updater won't connect
Post by: jezra on September 14, 2007, 02:39:46 AM

just the uninstalling part did the trick.........I DO, have the Linksys firewall, and will continue with it.

You guys are GodSends!!!!!!!!!!

GOD BLESS,
Jezra

Title: Re: Updater won't connect
Post by: DavidR on September 14, 2007, 03:32:15 AM

Your hardware firewall is unlikely to provide any unauthorised outbound protection.

Any malware that manages to get past your defences will have free reign to connect to the internet to either download more of the same, pass your personal data (sensitive or otherwise, user names, passwords, keylogger retrieved data, etc.) or open a backdoor to your computer, so outbound protection is essential.

Title: Re: Updater won't connect
Post by: Lisandro on September 14, 2007, 03:53:51 AM

Personal Firewall Tests & Results. Firewall rating:
http://www.matousec.com/projects/windows-personal-firewall-analysis/results.php
About the leak tests limitations: http://forum.avast.com/index.php?topic=29259.msg247460#msg247460


Freeware firewalls:
http://www.firewallleaktester.com/tests_overview.php
http://www.thefreecountry.com/security/firewalls.shtml

Reviews and suggestions of firewalls:
XP: http://forum.avast.com/index.php?topic=27646.0
Vista: http://forum.avast.com/index.php?topic=27647.0

Title: Re: Updater won't connect
Post by: lilypad on September 14, 2007, 04:51:09 AM

I think I have it working. My firewall is comodo.  I went in and found out it was blocking avast.setup.  I unblocked it and haven't seen it come up red yet...we will see.  I don't know why this happened after the new version downloaded when it never happened before that.  Just thanks to everyone for giving me things to look at and fix. :-*  I appreciate the help

Title: Re: Updater won't connect
Post by: Lisandro on September 14, 2007, 04:58:22 AM

Quote from: lilypad on September 14, 2007, 04:51:09 AM

My firewall is comodo.

Good choice 8)

Title: Re: Updater won't connect
Post by: DavidR on September 14, 2007, 01:34:17 PM

Quote from: lilypad on September 14, 2007, 04:51:09 AM

I think I have it working. My firewall is comodo.  I went in and found out it was blocking avast.setup.
<snip>
I appreciate the help

Your welcome, thanks for the feed back.