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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Parsee on September 17, 2021, 04:06:38 AM

Title: DMM Unity games Deresute, Pretty Derby crash dump when Avast enabled shields
Post by: Parsee on September 17, 2021, 04:06:38 AM
DMM Unity games Deresute, Pretty Derby crash dump when Avast enabled all shields

Games:
1. The iDOLM@STER CINDERELLA GIRLS Starlight Stage (aka. deresute)
https://dmg.cinderella-sl-stage.idolmaster-official.jp
2. Uma Musume: Pretty Derby
https://dmg.umamusume.jp

Both games are created with Unity in 64-bit and run with DMM Game Player.
Both crash and generate dumps when all shields are enabled in Avast.
Both run fine if all shields are disabled.

Avast Program version: 21.7.2481 (build 21.7.6523.689)
UI version: 1.0.663
OS: Win10 Home Basic 64-bti, 20H2, 19042.1202
PC: OMEN by HP Laptop 15-dc0011TX
CPU: i7-8750H
GPU: Nvidia GTX-1060 6GB
(officially Intel integrated GPU on HP OMEN 15 Laptop is disabled)

Crash dump or zip attachments are not allowed here. So how else can I help?
Hope you guys can investigate into this and fix it.
Title: Re: DMM Unity games Deresute, Pretty Derby crash dump when Avast enabled shields
Post by: Asyn on September 17, 2021, 10:13:20 AM
Update to the latest version (21.8): https://forum.avast.com/index.php?topic=304024.0
Title: Re: DMM Unity games Deresute, Pretty Derby crash dump when Avast enabled shields
Post by: Parsee on September 17, 2021, 05:44:53 PM
Quote from: Asyn on September 17, 2021, 10:13:20 AM
Update to the latest version (21.8): https://forum.avast.com/index.php?topic=304024.0
Just updated to
Program Version: 21.8.2487 (build 21.8.6586.691)
UI Versioin: 1.0.666
both games still crash.  ??? :o :( :'(
Title: Re: DMM Unity games Deresute, Pretty Derby crash dump when Avast enabled shields
Post by: Asyn on September 17, 2021, 05:58:59 PM
1. Enable debug logging (Menu > Settings > General > Troubleshooting > Enable debug logging) and reproduce the issue.
2. Follow instructions: https://support.avast.com/article/33/ and post the File-ID or name of the Support-File here afterwards.
Title: Re: DMM Unity games Deresute, Pretty Derby crash dump when Avast enabled shields
Post by: Parsee on September 18, 2021, 10:23:40 AM
Quote from: Asyn on September 17, 2021, 05:58:59 PM
1. Enable debug logging (Menu > Settings > General > Troubleshooting > Enable debug logging) and reproduce the issue.
2. Follow instructions: https://support.avast.com/article/33/ and post the File-ID or name of the Support-File here afterwards.
Cannot run the Avast Support Tool:
Method 1 Download: avastsupport.exe keeps crashing when opened.
Crash dumps named avastsupport.exe.{number}.dmp are generated here C:\Users\Parsee\AppData\Local\CrashDumps\
Method 2 Settings: There is no option "Send logs to our support team".
I just used "Record a performance problem" and sent 2 records of both crashes, using the following description:
Quote
DMM Unity games Deresute, Pretty Derby crash dump when Avast enabled shields. https://forum.avast.com/index.php?topic=304076.msg1655912#msg1655912
There is no File-ID or name of the support-file.