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Consumer Products => Avast Cleanup => Avast Beta => Topic started by: Stellarman on September 17, 2021, 11:45:45 AM

Title: New Beta version 21.3.10846
Post by: Stellarman on September 17, 2021, 11:45:45 AM
Hello everyone,

We have released another Beta version of Avast Cleanup product (21.3.10846)!

What's new in Avast Cleanup product?

How can you help?

Known issues

Thank you & enjoy the beta testing!
AVAST Team.
Title: Re: New Beta version 21.3.10678
Post by: R R Mahmud on September 18, 2021, 05:09:05 PM
SOme times Cleanup takes lots of CPus,it should be fix by developer
Title: Re: New Beta version 21.3.10678
Post by: Stellarman on September 20, 2021, 08:02:33 AM
SOme times Cleanup takes lots of CPus,it should be fix by developer

Hi,

Could you please be more specific? When and how often does it happen to you?

Also could you please provide us with the logs so we can analyze what is happening on your PC?
You can simply send them by executing our log collector utility from this path C:\Program Files\AVAST Software\Cleanup\tulogcollector.exe and once the logs are collected they will be automatically sent to our server.
Once it is done, please let me know which email address you have used there so we can join the logs with your report here.

Thank you.
Title: Re: New Beta version 21.3.10678
Post by: R R Mahmud on September 20, 2021, 05:56:27 PM
avast cleanup is taking lots of Cpus,Memory when i start my pc and sometime takes cpu and memory when i use my pc more than 1 hour

and i sent my log file few minutes ago
Title: Re: New Beta version 21.3.10678
Post by: bob3160 on September 20, 2021, 11:04:49 PM
avast cleanup is taking lots of Cpus,Memory when i start my pc and sometime takes cpu and memory when i use my pc more than 1 hour

and i sent my log file few minutes ago
there's a code that's generated when you created the logs.
You need to post that code so Avast can match your logs to the submission.
Title: Re: New Beta version 21.3.10678
Post by: R R Mahmud on September 21, 2021, 04:11:49 AM
actually there is no any code,there has COLLECT LOGS AND SEND. i did it
Title: Re: New Beta version 21.3.10678
Post by: Stellarman on September 21, 2021, 08:54:31 AM
avast cleanup is taking lots of Cpus,Memory when i start my pc and sometime takes cpu and memory when i use my pc more than 1 hour

and i sent my log file few minutes ago

We received your logs, thank you.

We will analyze them to look for potential problems and get back to you when we have a result.

Thank you and have a nice day.
Title: Re: New Beta version 21.3.10678
Post by: R R Mahmud on September 21, 2021, 03:26:59 PM
Thanks you sir :) :)
Title: Re: New Beta version 21.3.10678
Post by: Stellarman on September 30, 2021, 01:42:07 PM
Thanks you sir :) :)

Hi,

we analyzed your issue and there might be at least a partial solution already available - you could find more information in the PM I just sent you.

Please let us know whether it works for you.

Thank you!