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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: nordicus on September 18, 2021, 04:14:29 PM

Title: Virus Definitions not uploading and are in a continuous loop
Post by: nordicus on September 18, 2021, 04:14:29 PM

I installed version (premium) 21.8.2487 yesterday.

Then I manually pressed update on the Virus Definitions.

It's been continually "updating" for 24 hours and nothing is happening. It's in a loop of some kind which I can't stop.

Also I can't uninstall Avast because when I try I get a "setup is already running" message.

Help!!

Title: Re: Virus Definitions not uploading and are in a continuous loop
Post by: Asyn on September 18, 2021, 04:24:09 PM

Hi, reboot your system.

Title: Re: Virus Definitions not uploading and are in a continuous loop
Post by: nordicus on September 18, 2021, 04:35:25 PM

I rebooted and it still is in a loop

Title: Re: Virus Definitions not uploading and are in a continuous loop
Post by: Asyn on September 18, 2021, 05:22:43 PM

Repair Avast:
1. Avast GUI -> Settings -> Troubleshooting
2. Click on 'REPAIR APP'.
3. Follow instructions.
4. Reboot.

Title: Re: Virus Definitions not uploading and are in a continuous loop
Post by: nordicus on September 18, 2021, 07:02:55 PM

I ran the Avast Repair for 1 and 1/2 hours - nothing happened. I rebooted to stop the Repair Function.

When the computer rebooted - up came a notice to update the Avast VPN app. So I did. and Rebooted again.

When I did, I went to Avenue Anti-Virus and the continuous loop on the updating of the Virus Definitions had stopped and I was able to get it to update to the latest Virus Definition.

Thanks.....

Title: Re: Virus Definitions not uploading and are in a continuous loop
Post by: Asyn on September 19, 2021, 10:41:13 AM

You're welcome.