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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: avasta! on September 17, 2007, 12:53:42 PM

Title: Avast Home Edition and Windows Security Center(WSC),problems
Post by: avasta! on September 17, 2007, 12:53:42 PM
I use Windows xp Professional,sp2.

Recently I've converted system file from FAT32 to NTFS then WSC doesn't recognize Avast and it says that Windows Firewall is running.
I use Outpost as Firewall and Windows Firewall is stopped.
I've tried Solution when Windows Security Center does not recognize antivirus or firewall (http://forum.avast.com/index.php?topic=23457.0) but nothing.
After Reboot WSC said that Windows Firewall is running and no anti-virus is installed.
I've used "rundll32 wbemupgd,UpgradeRepository" with this log:

(Mon Sep 17 12:46:00 2007): ================================================================================
(Mon Sep 17 12:46:00 2007): Beginning WBEM Service Pack Installation
(Mon Sep 17 12:46:00 2007): Current build of wbemupgd.dll is 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
(Mon Sep 17 12:46:00 2007): Current build of wbemcore.dll is 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
(Mon Sep 17 12:46:01 2007): Wbemupgd.dll Service Security upgrade succeeded (XP SP update).
(Mon Sep 17 12:46:01 2007): WBEM Service Pack Installation completed.
(Mon Sep 17 12:46:01 2007): ================================================================================

But the problem persists.
Any suggestion?
Title: Re: Avast Home Edition and Windows Security Center(WSC),problems
Post by: Rafel on September 17, 2007, 01:21:06 PM
try reinstalling AVAST.
Title: Re: Avast Home Edition and Windows Security Center(WSC),problems
Post by: avasta! on September 17, 2007, 01:40:12 PM
I've uninstalled Avast through Add/Remove programs,reboot.
Re-installed,update iAVS,reboot again.
The problem still persists!

I've tried also
"rundll32 wbemupgd,RepairWMISetup" but it doesn't recognize the command RepairWMISetup!
Title: Re: Avast Home Edition and Windows Security Center(WSC),problems
Post by: avasta! on September 17, 2007, 02:32:08 PM
I tried these steps:
-Repair Avast through Add/remove programs,no luck
-uninstalled from Add/remove programs then run aswclear.exe utility,shut down the system.Boot.Installed Avast 4.7 Home.Reboot.Update iAVS.No luck

Anything else?
Title: Re: Avast Home Edition and Windows Security Center(WSC),problems
Post by: Lisandro on September 17, 2007, 02:59:38 PM
Anything else?
Maybe this helps... [Edited: you've tested before]
Sometimes, only overinstallation of Windows could solve... and you won't lose your programs, settings, data, files, etc.
Just choose 'Repair' installation of Windows and install 'over' the old installation.
http://support.microsoft.com/default.aspx?scid=kb;EN-US;315341
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q314058
http://www.webtree.ca/windowsxp/repair_xp.htm
Title: Re: Avast Home Edition and Windows Security Center(WSC),problems
Post by: philop on September 17, 2007, 03:49:31 PM
I read somewhere that it might be the cause of a corrupted Repository folder.

Try these, click "start" then "run" then type "cmd" without the qoutes, into the open dialog.

Then copy paste this

net stop winmgmt
rd %systemroot%\system32\wbem\Repository
net start winmgmt



Title: Re: Avast Home Edition and Windows Security Center(WSC),problems
Post by: avasta! on September 17, 2007, 05:17:38 PM
I read somewhere that it might be the cause of a corrupted Repository folder.

Try these, click "start" then "run" then type "cmd" without the qoutes, into the open dialog.

Then copy paste this

net stop winmgmt
rd %systemroot%\system32\wbem\Repository
net start winmgmt





Problem still persists. :-\

to Tech: I'll try with "sfc /scannow" command before overwrite OS
Title: Re: Avast Home Edition and Windows Security Center(WSC),problems
Post by: avasta! on September 17, 2007, 06:44:25 PM
I looked on event viewer and there's always an error with 1802 event ID,source:Securitycenter
Title: Re: Avast Home Edition and Windows Security Center(WSC),problems
Post by: Lisandro on September 17, 2007, 07:41:26 PM
to Tech: I'll try with "sfc /scannow" command before overwrite OS
It's a tentative... although I don't think it will solve...
Did you try deleting the folder like I've posted in that link (http://forum.avast.com/index.php?topic=23457.0)?
Title: Re: Avast Home Edition and Windows Security Center(WSC),problems
Post by: avasta! on September 17, 2007, 08:54:16 PM
Did you try deleting the folder like I've posted in that link (http://forum.avast.com/index.php?topic=23457.0)?
Of course but with no results!
sfc /scannow command don't solve the problem...
I'll try to find something about this Event Id:1802,maybe i'll find an answer
Title: Re: Avast Home Edition and Windows Security Center(WSC),problems
Post by: DavidR on September 17, 2007, 09:55:18 PM
If the event IE is always the same, check the Task Manager and see what the process is.

Can you paste the full contents of the event log entry, that often has things such as faulting program and more importantly faulting module.
Title: Re: Avast Home Edition and Windows Security Center(WSC),problems
Post by: avasta! on September 17, 2007, 10:23:48 PM
If the event IE is always the same, check the Task Manager and see what the process is.
Should have I write the processes running in Task Manager?

Can you paste the full contents of the event log entry, that often has things such as faulting program and more importantly faulting module.

The event says something like this
"The Windows Security Center Service was unable to establish event queries with WMI to monitor third party AntiVirus and Firewall"
or in italian language
"Impossibile creare query degli eventi con WMI per effettuare il monitoraggio di programmi antivirus e firewall di terze parti"
EVENT ID :1802
Source:Security Center
Title: Re: Avast Home Edition and Windows Security Center(WSC),problems
Post by: DavidR on September 18, 2007, 12:27:59 AM
1. No it was a poorly worded question and one which might not reveal an answer. I was hoping that there might be a reference to a PID (process Identity) in the text of the Event log entry.

2. Your text of the log shows that it isn't just an issue with avast as the Security Center is unable to query any firewall details either.

So there is something wrong with the WMI process that deleting or renaming or running repository repairs as outlined in this topic and the other links given.

Unfortunately the only one that I would have though work would have been the sfc /scannow (system file checker) that Tech suggested, which checks for corrupt system files and replaces those it finds to be corrupt.

I did a google search, http://www.google.com/search?q=Windows+Security+Center+Service+was+unable+to+establish+event+queries+with+WMI (http://www.google.com/search?q=Windows+Security+Center+Service+was+unable+to+establish+event+queries+with+WMI) that returns a number of hits.

This seems the same issue (different AV and possibly firewall same error message)and brings up something totally different that worked for them, I have no idea if it will be the same for you, http://forums.techguy.org/3307143-post3.html (http://forums.techguy.org/3307143-post3.html), if not you will need to check the results of the google search and see what you can find.

Quote
Apparently the path in my window's environment was corrupted (right click my computer, property, advance, environment variable. The path %SystemRoot%\System32;%SystemRoot%;%SystemRoot%\System32\WBEM and the path to the Zone Alarm directory was missing. Windows Security began to recognize Zone Alarm and Kaspersky (it is a very good antivirus) immediately after I corrected the path. That also corrected the local security failure error (control panel, windows asministrator, local security)

I have also deactivated Zone Alarm antivirus and rely on Kaspersky (someone told me that Zone Laram antivirus will conflict with other antivirus and Kaspersky alone is good enough).
Title: Re: Avast Home Edition and Windows Security Center(WSC),problems
Post by: Lisandro on September 18, 2007, 12:33:52 AM
Recently I've converted system file from FAT32 to NTFS then WSC doesn't recognize Avast and it says that Windows Firewall is running.
The problem is that avast does not react well to file system changes...
The better is uninstalling it before changing the file system and then install again in NTFS.
I have a problem like yours twice: one was solved by my guide, the other I can't do anything different than overinstallation. It's hard, but MS support for WSC is not the best of all, the most of their solutions and tools just don't work in real world  :'(

The only one that I would have though work would have been the sfc /scannow (system file checker) that Tech suggested, which checks for corrupt system files and replaces those it finds to be corrupt.
I'm not sure but I think sfc has nothing to do with repositories and won't even touch it...
Title: Re: Avast Home Edition and Windows Security Center(WSC),problems
Post by: DavidR on September 18, 2007, 01:42:18 AM
The only one that I would have though work would have been the sfc /scannow (system file checker) that Tech suggested, which checks for corrupt system files and replaces those it finds to be corrupt.
I'm not sure but I think sfc has nothing to do with repositories and won't even touch it...

That is entirely correct but this problem doesn't appear to be about the repositories but the inability to carry out the query with WMI, as the text of the event viewer entry states.

Quote
"The Windows Security Center Service was unable to establish event queries with WMI to monitor third party AntiVirus and Firewall"

Which is why I thought it might be file corruption in the WMI that perhaps sfc might be able to resolve, but it didn't.
Title: Re: Avast Home Edition and Windows Security Center(WSC),problems
Post by: avasta! on September 18, 2007, 09:33:52 PM
Thanks everybody but the problem persists!
I've formatted because the repair method caused problems.Windows can't boot in any way(safe mode,last correct configuration).
So I've divided the hard disk in two parts:One for Windows XP and one for documents.
I'm sure that the problem started with file system conversion!
now it's ok.Avast is recognized and in event viewer there isn't error 1802.
Thanks for your suggestion!
Title: Re: Avast Home Edition and Windows Security Center(WSC),problems
Post by: DavidR on September 18, 2007, 11:09:31 PM
Thanks for the feedback, whilst it is a pain reformatting and starting again at least everything is up and running.
Title: Re: Avast Home Edition and Windows Security Center(WSC),problems
Post by: Rafel on September 19, 2007, 12:07:25 AM
When i've got a "hard" problem like this, i format my PC. I've got partitions too. But i've got 3 ;)
Title: Re: Avast Home Edition and Windows Security Center(WSC),problems
Post by: DavidR on September 19, 2007, 01:28:25 AM
If I ever gaot a problem like that I just restore my last back-up image all done in around 15 minutes, less than the time to install the OS not to mention all the other hassle. I don't know why more people don't use hard disk imaging software.
Title: Re: Avast Home Edition and Windows Security Center(WSC),problems
Post by: avasta! on September 19, 2007, 01:06:55 PM
If I ever gaot a problem like that I just restore my last back-up image all done in around 15 minutes, less than the time to install the OS not to mention all the other hassle. I don't know why more people don't use hard disk imaging software.

When I start windows after installation I've created a restore point.Then I've installed Avast,Office,alcohol and other software.Is it the same thing as creating an hard disk image?If not,what software will I use to do?
This Hard Disk image looks like an cd-rom image file(.iso or similar)?So will I have a big file,about 4 or 5 GB?Can I store on multiple dvds if it's larger than 4.7 GB?
Title: Re: Avast Home Edition and Windows Security Center(WSC),problems
Post by: Lisandro on September 21, 2007, 04:42:35 AM
Is it the same thing as creating an hard disk image?
No, it's not. System Restore backups only few system files and other configurations (drivers, etc.). For sure it's better than nothing but it's not a backup feature.

If not,what software will I use to do?
Acronis True Image, or Norton Ghost.

This Hard Disk image looks like an cd-rom image file(.iso or similar)?
More or less... a big file that could only be opened by the program that generated it.

So will I have a big file,about 4 or 5 GB?
It could be compressed, but depends on how many files are you really backing up.

Can I store on multiple dvds if it's larger than 4.7 GB?
Sure, they allow splitting the backup big file.
Title: Re: Avast Home Edition and Windows Security Center(WSC),problems
Post by: avasta! on September 21, 2007, 02:07:41 PM
Thanks Tech.
I'm using now Acronis True Image v.7 and I've created an image of my hard disk just after installation with a few necessary programs(as Office,Avast,Outpost Firewall,Printer Drivers).
Now my hard disk is divided in 2.One for Operating System(7 GB)and one for datas(7 GB)
With Acronis I've saved only the partition with Operating System.The image file can be written on a DVD because is about 3 GB.
As my hard disk drive is only 14 GBytes when I'll bought a new one larger I'll be able to restore on it this partition trying to extend to at least 20 GB.I think Acronis can do this.
So next time I'll be ready in about 20 minutes!

Title: Re: Avast Home Edition and Windows Security Center(WSC),problems
Post by: DavidR on September 21, 2007, 02:33:51 PM
True Image v7 is quite old I think they are on v11 now, I still use Drive Image v7.1 the last DI version before Symantec bought out PowerQuest the makers of Drive Image. That still works very well for me and it is what my friend also uses as he had problems with True Image (earlier versions and I can't recall if that was v7) restoring backup images.

So I would suggest that you do some tests image your second partition and try restoring that to make sure the restoration process works. Best to find out when you aren't up to your a** in alligators.

I would also suggest you back up all partitions, even done one at a time to DVD as they both really need to be backed up as if you get a hard disk failure that second partition is lost.
Title: Re: Avast Home Edition and Windows Security Center(WSC),problems
Post by: Lisandro on September 21, 2007, 02:37:02 PM
I'm using now Acronis True Image v.7 and I've created an image of my hard disk just after installation with a few necessary programs(as Office,Avast,Outpost Firewall,Printer Drivers).
It's the last freeware version. I think it does NOT work with Vista.

As my hard disk drive is only 14 GBytes when I'll bought a new one larger I'll be able to restore on it this partition trying to extend to at least 20 GB.I think Acronis can do this.
Yes, Acronis could manage increasing/decreasing partitions while restoring/backing up.