Avast WEBforum

Consumer Products => Avast Passwords => Topic started by: Сергей549 on September 26, 2021, 10:48:57 AM

Title: Avast chrome extention - 'unlock passwords' not clickable button.
Post by: Сергей549 on September 26, 2021, 10:48:57 AM: Hello!
there is an unexpected problem:
it became impossible to unlock the program from the google chrome extension. unlocking works only from the main program 'avast passwords'.

what i have already done:
1. removal and reinstallation of the chrome extension.
2. Complete removal and reinstallation of the passwords module from the main AVAST program.
none of the ways helps.

Avast Passwords extention Version 2.0.4569
OS: Windows 10 Pro ver.: 20H2
Chrome is up to date: Version 94.0.4606.61 (Official Build) (64-bit)

p.s. the same problem appeared in 'Avast Secure Browser'.
Title: Re: Avast chrome extention - 'unlock passwords' not clickable button.
Post by: NON on September 26, 2021, 02:38:33 PM: Confirmed here, also reported (https://forum.avast.com/index.php?topic=305405.0) by another user.

Since Avast Passwords already passed its EOL, there might be no fix for this I guess... :(

For now, you can disable master password prompt by unchecking all "Auto-lock" settings.
Removal of master password seems to be impossible in normal way.
Title: Re: Avast chrome extention - 'unlock passwords' not clickable button.
Post by: Сергей549 on September 26, 2021, 04:27:25 PM: Ok. workarounds are clear .
sad to hear about EOL.
once very convenient user-friendly software has become not very user-friendly :)
thx.
Title: Re: Avast chrome extention - 'unlock passwords' not clickable button.
Post by: r@vast on September 27, 2021, 10:00:59 AM: Hi,

We are sorry for the inconvenience. We can only provide a workaround, and that is to unlock Passwords through Avast Antivirus > Privacy > Passwords. When unlocked, the browser extension should work as usual.
Title: Re: Avast chrome extention - 'unlock passwords' not clickable button.
Post by: Bolli on September 28, 2021, 08:30:06 PM: Quote from: Сергей549 on September 26, 2021, 04:27:25 PM
Ok. workarounds are clear .
sad to hear about EOL.
once very convenient user-friendly software has become not very user-friendly :)
thx.

Same issue here...

EOL ? Avast Passwords or the extension for Chrome ??? :-[

OK just read it, why .... :'( :'( :'(
Title: Re: Avast chrome extention - 'unlock passwords' not clickable button.
Post by: Asyn on September 29, 2021, 03:30:50 PM: Dev-Info: Hi, just a FYI, I've just fixed this. Should be in 21.9 or 21.10
Title: Re: Avast chrome extention - 'unlock passwords' not clickable button.
Post by: Bolli on October 01, 2021, 09:37:54 AM: Quote from: Asyn on September 29, 2021, 03:30:50 PM
Dev-Info: Hi, just a FYI, I've just fixed this. Should be in 21.9 or 21.10

Thanks, when will this be released?
In this form, I can only use my password subscription to a limited extent. But will Avast Passwords ensure this functionality in the long term? I have my doubts right now.
Title: Re: Avast chrome extention - 'unlock passwords' not clickable button.
Post by: Bolli on October 04, 2021, 11:09:30 PM: Why not releasing a hotfix right now >:(?

Thank you
Title: Re: Avast chrome extention - 'unlock passwords' not clickable button.
Post by: bob3160 on October 04, 2021, 11:59:52 PM: Quote from: Bolli on October 04, 2021, 11:09:30 PM
Why not releasing a hotfix right now >:( ?

Thank you
Good question. :)
Title: Re: Avast chrome extention - 'unlock passwords' not clickable button.
Post by: Jera2 on October 08, 2021, 11:26:51 AM: This started happening to me today. Is there any connection to having just run a Smart Scan? Because after that was when the issue started for me. The workaround did bring the window back so thanks for that. :)
Title: Re: Avast chrome extention - 'unlock passwords' not clickable button.
Post by: Asyn on October 08, 2021, 02:49:17 PM: Quote from: Jera2 on October 08, 2021, 11:26:51 AM
This started happening to me today. Is there any connection to having just run a Smart Scan?
Nope.
Title: Re: Avast chrome extention - 'unlock passwords' not clickable button.
Post by: robbiemuir on October 15, 2021, 06:43:36 AM: Im having this problem too - I want my money back if this isn't being fixed promptly! >:(
Title: Re: Avast chrome extention - 'unlock passwords' not clickable button.
Post by: NON on October 15, 2021, 06:48:55 AM: Quote from: robbiemuir on October 15, 2021, 06:43:36 AM
Im having this problem too - I want my money back if this isn't being fixed promptly! >:(
Latest beta fixed this problem, try it if you really hurry.

New beta version 21.9.2492
https://forum.avast.com/index.php?topic=306351.0

Quote from: petr.kolacek on October 14, 2021, 12:56:36 PM
What was fixed
Passwords - Unlocking vault from extension fixed - master password ask dialogue is displayed again
Title: Re: Avast chrome extention - 'unlock passwords' not clickable button.
Post by: avast731 on October 20, 2021, 11:25:00 AM: Same issue for me.
As I understand it (indirectly) from this discussion (for the first time), it as a consequence of a new licensing model (more or less taking a really convenient feature away from Avast Free users and somehow moving it to the premium stream?).

This may be acceptable from a business perspective, but it is still very annoying to me, because I think it hasn't been properly announced.
Just letting people run into it by chance ist not a good policy.
Title: Re: Avast chrome extention - 'unlock passwords' not clickable button.
Post by: Asyn on October 20, 2021, 11:35:11 AM: Hi, the fix in V21.9 will also work for Avast Free.
Title: Re: Avast chrome extention - 'unlock passwords' not clickable button.
Post by: avast731 on October 20, 2021, 01:05:47 PM: Quote from: Asyn on October 20, 2021, 11:35:11 AM
Hi, the fix in V21.9 will also work for Avast Free.
Great news, thanks for the info! :thumbsup:
Title: Re: Avast chrome extention - 'unlock passwords' not clickable button.
Post by: Asyn on October 20, 2021, 01:32:40 PM: You're welcome.
Title: Re: Avast chrome extention - 'unlock passwords' not clickable button.
Post by: LA Avast user on October 30, 2021, 05:32:19 PM: I really like Avast Passwords, and hope they will reconsider the offering.

If not, is there a migration path to another password manager?
Title: Re: Avast chrome extention - 'unlock passwords' not clickable button.
Post by: bob3160 on October 30, 2021, 06:33:36 PM: Quote from: LA Avast user on October 30, 2021, 05:32:19 PM
I really like Avast Passwords, and hope they will reconsider the offering.

If not, is there a migration path to another password manager?
Two you might want to consider, Bitwarden ( https://bitwarden.com/ )
and/or LastPass ( https://www.lastpass.com/ )
I use both of them.
Title: Re: Avast chrome extention - 'unlock passwords' not clickable button.
Post by: terryburns7 on November 01, 2021, 12:19:07 PM: I have just renewed by subscription and all don't have access to any of my passwords now.

Anyone know how to correct this?

Thanks
Title: Re: Avast chrome extention - 'unlock passwords' not clickable button.
Post by: r@vast on November 02, 2021, 04:48:28 PM: Quote from: terryburns7 on November 01, 2021, 12:19:07 PM
I have just renewed by subscription and all don't have access to any of my passwords now.

Anyone know how to correct this?

Thanks

Hi,

Please see this guide: https://support.avast.com/en-ww/article/Install-Passwords/
Title: Re: Avast chrome extention - 'unlock passwords' not clickable button.
Post by: @Gael_Electro on November 13, 2021, 10:17:27 AM: Quote from: avast731 on October 20, 2021, 01:05:47 PM
Quote from: Asyn on October 20, 2021, 11:35:11 AM
Hi, the fix in V21.9 will also work for Avast Free.
Great news, thanks for the info! :thumbsup:

I'm at 21.9.2494 (version 21.8.6586.700) (free version).
Issue is still there for me, on Chrome...
Title: Re: Avast chrome extention - 'unlock passwords' not clickable button.
Post by: Asyn on November 13, 2021, 10:33:33 AM: Quote from: @Gael_Electro on November 13, 2021, 10:17:27 AM
I'm at 21.9.2494 (version 21.8.6586.700) (free version).
Issue is still there for me, on Chrome...
Did you reboot after the update..!? Your build# indicates that you're still running 21.8
Title: Re: Avast chrome extention - 'unlock passwords' not clickable button.
Post by: @Gael_Electro on November 13, 2021, 01:51:11 PM: Its seems there was an additionnal reboot + update of the PC needed!

--> All works now !!

Thks
Title: Re: Avast chrome extention - 'unlock passwords' not clickable button.
Post by: Asyn on November 13, 2021, 02:05:57 PM: You're welcome.
Title: Re: Avast chrome extention - 'unlock passwords' not clickable button.
Post by: avast731 on November 26, 2021, 08:17:02 AM: Quote from: @Gael_Electro on November 13, 2021, 01:51:11 PM
Its seems there was an additionnal reboot + update of the PC needed!

--> All works now !!

Thks

Same for me - since some "point in time" it has started working again. I am on 21.9.2494 (Build 21.9.6698.704), and there have definitely been reboots in between.
Thanks for the fix!