Avast WEBforum

Consumer Products => Avast Secure Browser => Topic started by: john1005 on September 26, 2021, 03:41:13 PM

Title: ASB will not launch
Post by: john1005 on September 26, 2021, 03:41:13 PM
It flashes like it is launching and then disappears. I cannot open it.

It really is a frustrating and poorly made product but Google and MS track, Firefox has recently acquired major problems launching sites, and the whole experience of accessing the internet has become a nightmare. WTF happened? Ever since recent updates to Windows 10, Avast, and Firefox, browsing has been an issue.

I have 36 GB RAM, two 1.5 TB hard drives, intel i7 6 core processor, GeForce (16 GB) video processor, on a DELL XPS system with the latest Win 10 running.

ASB was working until I just updated Avast Security. Then "poof" it stopped.
Title: Re: ASB will not launch
Post by: Asyn on September 26, 2021, 03:47:21 PM
Hi, see if this helps: https://www.bleepingcomputer.com/news/microsoft/windows-10-emergency-update-resolves-kb5005565-app-freezes-crashes/
Title: Re: ASB will not launch
Post by: john1005 on September 26, 2021, 05:18:53 PM
Thanks. None of the options seem to apply to my PC/version. I run Win 10.0.19043. I even tried rolling back to prior update but Windows immediately tried to update me again to this newer version and the issues didn't go away anyhow.

Title: Re: ASB will not launch
Post by: john1005 on October 01, 2021, 03:42:10 PM
It still doesn't launch and apparently Avast doesn't care. Very odd. No reply from them at all.
Title: Re: ASB will not launch
Post by: Jiří Malina on October 01, 2021, 04:37:32 PM
Hi John,

Please can you try to follow these steps tu fully uninstall the browser and try to install it again?
https://support.avast.com/en-us/article/Uninstall-Secure-Browser#idt_010