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Other => General Topics => Topic started by: gillleonsukh on October 02, 2021, 01:56:57 PM

Title: Urgent help
Post by: gillleonsukh on October 02, 2021, 01:56:57 PM
I'm using Avast mobile
recently avast deleted one file as it detected it as malware
i want to know the name of file deleted by avast
it's really urgent please tell me the way to know which file it has deleted
Title: Re: Urgent help
Post by: CraigB on October 02, 2021, 02:00:49 PM
Try looking in Quarantine.

For future reference questions regarding mobile security should be in the Mobile forum section https://forum.avast.com/index.php?board=119.0
Title: Re: Urgent help
Post by: gillleonsukh on October 02, 2021, 03:41:18 PM
there's no qurantine option in avast mobile
and btw what is share threat data option what does it share
Title: Re: Urgent help
Post by: DavidR on October 02, 2021, 05:23:17 PM
What is in the Avast For Mobile settings > Settings > Notifications & Alerts (you could also check the Activity log) ?

It shares data on detections on your mobile to improve overall protection for all users.
Title: Re: Urgent help
Post by: gillleonsukh on October 02, 2021, 05:26:55 PM
i just want to know the name of file it detected and deleted and if can the type of malware it detected
Title: Re: Urgent help
Post by: gillleonsukh on October 02, 2021, 05:29:41 PM
where can i found the info of the malware it detected
activity log doesn't show the name of file it deleted
Title: Re: Urgent help
Post by: DavidR on October 02, 2021, 05:34:20 PM
First - stick to one topic those trying to help are jumping around answering the same things, duplication of effort.

Second - read the answers/replies before posting, did you check the Notifications & Alerts as I suggested above.

Now please stick to the one topic.
Title: Re: Urgent help
Post by: gillleonsukh on October 02, 2021, 05:39:56 PM
what's in notifications and alerts  how it can help
i want to know the name of deleted file
Title: Re: Urgent help
Post by: CraigB on October 02, 2021, 05:55:34 PM
Stick to one topic please, your other two have now been deleted since you can't adhere to suggestions.
Title: Re: Urgent help
Post by: gillleonsukh on October 02, 2021, 05:58:15 PM
i am sorry but i'm really in need of urgent help and i'm new
please guide me how can i know which file was deleted and which type of malware  it was
Title: Re: Urgent help
Post by: CraigB on October 02, 2021, 06:01:16 PM
DavidR had advised you to check "Notifications and Alerts", which should tell you what was deleted.
Title: Re: Urgent help
Post by: gillleonsukh on October 02, 2021, 06:06:08 PM
where it is  i'm trying but can't find
Title: Re: Urgent help
Post by: gillleonsukh on October 02, 2021, 06:11:25 PM
David i have checked notification and alerts but can't find any option i'm sure somewhere there would be the record of file which was deleted but i don't know how to see it
Title: Re: Urgent help
Post by: gillleonsukh on October 02, 2021, 06:24:48 PM
there's something called "clipboard" can that be useful
Title: Re: Urgent help
Post by: rocksteady on October 02, 2021, 06:26:19 PM
If you open Avast app,
Touch the three lines Menu option top left,
Scroll down to My Statistics and tap.
Does that tell you anything?

You should have seen a Notification in the phone's Notifications area of what Avast found and quarantined. That I believe is where others were telling  you to look.
Title: Re: Urgent help
Post by: rocksteady on October 02, 2021, 06:28:33 PM
Clipboard is where you cut and paste content. e.g. save to clipboard. Maybe Avast found something bad saved in your clipboard.
Title: Re: Urgent help
Post by: gillleonsukh on October 02, 2021, 06:29:40 PM
activity log only says 1 problem found and the time when it found it doesn't show the name of file which it detected as malware that's what i want to know
Title: Re: Urgent help
Post by: gillleonsukh on October 02, 2021, 06:30:45 PM
it only says 1 problem found and the time it doesn't show the name of file  it deleted
Title: Re: Urgent help
Post by: rocksteady on October 02, 2021, 06:35:05 PM
I am wondering if you just has a clipboard cleaner notification that spooked you.
I am not sure myself where to locate a quarantined file on AMS.
Title: Re: Urgent help
Post by: gillleonsukh on October 02, 2021, 06:37:32 PM
Actually some days ago i scanned my device it detected one file as malware i clicked on resolve but now i want to know which file it detected as malware i'm worried can any malware file hack our personal photos and send it to any hacker
Title: Re: Urgent help
Post by: gillleonsukh on October 02, 2021, 06:39:22 PM
i don't know does it deleted or quarntined it i can't see any virus chest option there
Title: Re: Urgent help
Post by: rocksteady on October 02, 2021, 07:00:06 PM
Try looking in Quarantine.

For future reference questions regarding mobile security should be in the Mobile forum section https://forum.avast.com/index.php?board=119.0

You would be best to create a new thread in the Avast Mobile Security section of the forum as mentioned by CraigB.
There is a section for IOS and Android. Use the one that matches your type of phone.

I have never experienced what you have seen, but others that have had file/s quarantined may be able to help you better than me.

I suspect that by "resolving" the issue yesterday, you have already removed the file and any record of it already.
Title: Re: Urgent help
Post by: gillleonsukh on October 02, 2021, 07:05:34 PM
there must be the record of file deleted like any log file hidden somewhere
Title: Re: Urgent help
Post by: gillleonsukh on October 02, 2021, 07:08:18 PM
and can you tell me can any malware file hack our photos and and send to any hacker simply if it get downloaded by accident