Avast WEBforum

Consumer Products => Avast Driver Updater => Topic started by: kim_c on October 05, 2021, 09:30:51 PM

Title: Outdated drivers
Post by: kim_c on October 05, 2021, 09:30:51 PM: Avast states I have 3 outdated drivers, despite numerous attempts to update (each time it says they are updated) when I click on home page after updating they're still outdated.
Just going round in circles here with this, can anyone help please?
Running windows 10
Title: Re: Outdated drivers
Post by: bob3160 on October 05, 2021, 09:46:40 PM: Have you don a restart of your system?
Not shut down and start but a Re-Start.
Title: Re: Outdated drivers
Post by: kim_c on October 05, 2021, 11:17:42 PM: Quote from: bob3160 on October 05, 2021, 09:46:40 PM
Have you don a restart of your system?
Not shut down and start but a Re-Start.
Yes, several times :(
Title: Re: Outdated drivers
Post by: bob3160 on October 05, 2021, 11:19:11 PM: I've reported your problem to Avast. Let's see if that helps.
Title: Re: Outdated drivers
Post by: Stellarman on October 06, 2021, 10:44:59 AM: Quote from: kim_c on October 05, 2021, 09:30:51 PM
Avast states I have 3 outdated drivers, despite numerous attempts to update (each time it says they are updated) when I click on home page after updating they're still outdated.
Just going round in circles here with this, can anyone help please?
Running windows 10

Hello,

First of all let me sincerely apologize for all troubles associated with usage of our product.
This is not intentional behavior.

In order to be able to help you I would like to ask you to send the log files so we can investigate where the problem is.
You can simply send them by executing our log collector utility from this path C:\Program Files\AVAST Software\Driver Updater\dulogcollector.exe and once the logs are collected they will be automatically sent to our server.
Once it is done, please send me your email address you have used there into PM so we can join the logs with your report here.

Thank you.
Title: Re: Outdated drivers
Post by: kim_c on October 06, 2021, 07:59:52 PM: Thank you Bob

Stellerman, thank you PM sent
Title: Re: Outdated drivers
Post by: bob3160 on October 06, 2021, 08:24:00 PM: Quote from: kim_c on October 06, 2021, 07:59:52 PM
Thank you Bob

Stellerman, thank you PM sent
My pleasure. :)
Title: Re: Outdated drivers
Post by: Stellarman on October 07, 2021, 08:47:05 AM: Quote from: kim_c on October 06, 2021, 07:59:52 PM
Thank you Bob

Stellerman, thank you PM sent

Thank you for your help, we will take a look at the logs and I will get back to when we have a solution.

Have a nice day.
Title: Re: Outdated drivers
Post by: kim_c on October 15, 2021, 08:20:36 PM: Is there any update on this? I still can't update those 3 drivers. I checked today and had 5 (inc those 3) so I tried updating and it sucessfully updated the 2 new ones, but still left the 3 problem ones :(
Title: Re: Outdated drivers
Post by: Stellarman on October 18, 2021, 12:15:36 PM: Quote from: kim_c on October 15, 2021, 08:20:36 PM
Is there any update on this? I still can't update those 3 drivers. I checked today and had 5 (inc those 3) so I tried updating and it sucessfully updated the 2 new ones, but still left the 3 problem ones :(

Hi,

We are still working on a solution for this bug although we have probably identified the root cause of it.
Basically these are additional rather software components and other supporting apps not drivers per say and as such they should not be listed at all.

Please ignore them for a moment until we have a fix which will remove them from the list.

I will let you know when the new version including the fix will be ready.

Thank you!
Title: Re: Outdated drivers
Post by: kim_c on October 19, 2021, 02:12:08 PM: Thank you ;D
Title: Re: Outdated drivers
Post by: veronik.david on November 28, 2021, 07:27:15 AM: Bonjour à tous,

J'ai eu un pop-up hier soir, pour installer la mise à jour des drivers (j'en avais 3 cette fois-ci)... et là après installation : Catastrophe ...Mon PC remis à zéro !!! PLUS AUCUNE DONNÉE !
C'est TRÈS bizarre...Non ?

Je pense que je ne vais pas reconduire mes abonnements Avast, de plus je trouve qu'Avast ne devrait travailler qu'en tâche de fond ! Ce ne sont maintenant que des pop-ups continuels qui interrompent nos activités ...et là franchement : je n'ai plus confiance : leur Updates seraient-elles infectées ?? C'est un comble !!

Quelqu'un a t-il une idée ?

Merci.
Title: Re: Outdated drivers
Post by: Asyn on November 28, 2021, 09:29:25 AM: Please post English here, else use the forum section for your language.
-> Non-English Zone: https://forum.avast.com/index.php#c7