Avast WEBforum

Business Products => Avast Business => Topic started by: AbhishekC on October 06, 2021, 03:17:34 PM

Title: Forms on Avast site are broken
Post by: AbhishekC on October 06, 2021, 03:17:34 PM
I'm trying to reach out to the Business sales team, the inquiry form on the website is showing blank.
https://www.avast.com/en-gb/business/cloudcare/talk-to-an-expert

Also, another form to request for Trails is broken:
https://www.avast.com/en-gb/business/trials

I have written to their support as well, but no response yet.
Title: Re: Forms on Avast site are broken
Post by: Asyn on October 07, 2021, 08:59:37 AM
Hi, have you tried with other browsers..!?
Title: Re: Forms on Avast site are broken
Post by: AbhishekC on October 08, 2021, 11:11:29 AM
Yes! I have tried Firefox, Chrome, Edge &  IE browsers, same results, it pulls blank forms.
Title: Re: Forms on Avast site are broken
Post by: Asyn on October 08, 2021, 11:13:26 AM
Yes! I have tried Firefox, Chrome, Edge &  IE browsers, same results, it pulls blank forms.
OK, I'll forward it, let's see...
Title: Re: Forms on Avast site are broken
Post by: polonus on October 08, 2021, 02:58:41 PM
Hi Asyn,

No problem with that form from
Quote
   IP      167.172.152.244 (US, North Bergen)
status      200
server      nginx
content-type      text/html; charset=utf-8
x-frame-options      SAMEORIGIN
strict-transport-security      max-age=31536000
x-content-type-options      nosniff
x-xss-protection      1; mode=block
cross-origin-opener-policy      same-origin
x-akamai-transformed      9 - 0 pmb=mRUM,2
vary      Accept-Encoding
content-encoding      gzip
expires      Fri, 08 Oct 2021 12:49:13 GMT
cache-control      max-age=0, no-cache, no-store
pragma      no-cache
date      Fri, 08 Oct 2021 12:49:13 GMT
content-length      21315
server-timing      cdn-cache; desc=REVALIDATE
server-timing      edge; dur=48
server-timing      origin; dur=835
link      <https://cdn.cookielaw.org>;rel="preconnect"
Content-Security-Policy-Report-Only      worker-src 'none'; report-uri about:blank
X-DNS-Prefetch-Control      off

polonus
Title: Re: Forms on Avast site are broken
Post by: DavidR on October 08, 2021, 08:02:46 PM
Hi Asyn,

No problem with that form from
<snip quote>
polonus

I don't know what you mean by there is no problem (code wise?).

But there certainly is display wise, in the AbhishekC image there is a blank element and I see a very similar issue.

There is no "Fill out the form below" but one opens to the right and promptly shrinks down a rounded rectangle (see my attached image).  So there is no form to fill in.

That said:

I think this is down to Privacy Badger add-on on my Firefox browser as when disabled the form displays.

So AbhishekC should check if they have any privacy add-ons (esp Privacy Badger) and temporarily disable them.