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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: RobR on May 11, 2003, 03:00:51 PM

Title: Removing AVAST4 from XP
Post by: RobR on May 11, 2003, 03:00:51 PM

After installing AVAST4 on to my Windows XP machine, i have been having the following problem.
When trying to load ANY program, for example Word, I get the error
message -
Windows cannot find '(null)' Make sure you typed the name correctly, and then try again.

So now I want to remove AVAST from my computer to resolve the problem. However when I try to go into Add/Remove Programs in Control Panel (including when I am in Safe Mode) I get the error message -
Windows cannot find 'rundll32.exe" etc.

Where can I go from here to resolve this problem? I am absolutely desparate to get my computer working again!

Thanks in Advance

Rob

Title: Re:Removing AVAST4 from XP
Post by: raman on May 11, 2003, 05:44:23 PM

You can use the Systemrestore of Winxp, but right now i do not know where to find it in an english Windows XP System!;) Or try to get into the Bootmenu and choose "last known funktion Version"(I do not know the exact wording)

Title: Re:Removing AVAST4 from XP
Post by: RobR on May 11, 2003, 07:09:03 PM

I have gone into the Boot menu and tried both Last Known Good Configuration and the restore option, but when I get back into windows, i still get the same error messages.
Am I missing something?

Cheers

Rob

Title: Re:Removing AVAST4 from XP
Post by: raman on May 11, 2003, 07:22:18 PM

I do not know, but you can try to install Avast again and than try to remove it. Where is you rundll32.exe located in?  System32?

Did you make a scan with Avast and does it remove a Virus? Can you start Programms through the Windows Explorer?

BTW restore: You have to go back bevor you installed Avast

Title: Re:Removing AVAST4 from XP
Post by: RobR on May 14, 2003, 09:09:55 PM

Cheers for all your help! Much appreciated ! All fixed now! :D

Rob