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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: greg101 on October 07, 2021, 06:21:39 PM

Title: Firewall not turning on
Post by: greg101 on October 07, 2021, 06:21:39 PM

I Have Avast Premium and get a message telling me I'm unprotected and to turn the firewall on but it won't do it.
Is it safe to have the laptop connected to the internet?

Title: Re: Firewall not turning on
Post by: schmidthouse on October 07, 2021, 07:35:31 PM

It's possible a 'Repair' of your installation may resolve the issue.

Go to Menu (top right in UI) then Settings/ Troubleshooting/ Click on "Repair App".

Title: Re: Firewall not turning on
Post by: greg101 on October 12, 2021, 11:20:35 AM

Thanks for that. Did that but still have the same problem. Any other suggestions please?

Title: Re: Firewall not turning on
Post by: Asyn on October 12, 2021, 11:29:49 AM

- Which version/build of Avast Premium..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?

Title: Re: Firewall not turning on
Post by: greg101 on October 12, 2021, 11:40:11 AM

Fixed it thanks by doing this...

To repair the client software, follow these steps:

Open Control Panel. Select Programs and features.
(Alternatively, press Win + X to open the WinX menu and look for Apps and features at the top)
In the list of installed applications, locate Avast, and click on Uninstall/change.
Click on Change.
avast_change
4. Select Repair.
5. Wait until Avast repairs the client software by making the necessary changes to the data files.

changing_product_avast
6. Restart your PC and check if the error persists.

Title: Re: Firewall not turning on
Post by: Asyn on October 12, 2021, 12:00:55 PM

Thanks for the feedback.

Title: Re: Firewall not turning on
Post by: schmidthouse on October 12, 2021, 08:52:25 PM

Quote from: greg101 on October 12, 2021, 11:40:11 AM

Fixed it thanks by doing this...

To repair the client software, follow these steps:

Open Control Panel. Select Programs and features.
(Alternatively, press Win + X to open the WinX menu and look for Apps and features at the top)
In the list of installed applications, locate Avast, and click on Uninstall/change.
Click on Change.
avast_change
4. Select Repair.
5. Wait until Avast repairs the client software by making the necessary changes to the data files.

changing_product_avast
6. Restart your PC and check if the error persists.

Same process different approach.
Glad you got it worked out. :)