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Consumer Products => Avast Cleanup => Topic started by: Jarda19 on October 20, 2021, 07:40:01 AM

Title: I tried avast cleanup for one month and the year subscription paymant arrived
Post by: Jarda19 on October 20, 2021, 07:40:01 AM
Hello guys,
i have a little problem here. I am logged on avast with my facebook account and there was a offer to try the avast CleanUp premium.
I tried it and i found out that it is not anything for me. I use my pc very occasionally.
However, i have thought that the subscription will cancel automatically when i wont pay for it. It was misstake, because i woke up on morning and saw that a year sub was paid.
Than i saw your support page and there is not such an email to write or something so im forced to write here.
Because im registered via facebook, i cant find any email from avast at all.
Only i can see is some subscription code in my app: ********88 and email on spir********@seznam.cz.
Can you help me somehow? I could realy use that money differently.
Title: Re: I tried avast cleanup for one month and the year subscription paymant arrived
Post by: Asyn on October 20, 2021, 09:34:08 AM
-> https://support.avast.com/en-ww/article/Refund-request
Title: Re: I tried avast cleanup for one month and the year subscription paymant arrived
Post by: Jarda19 on October 21, 2021, 07:50:41 AM
i have tried it. But in accout, the bill or subscription i have none. And in case i want to send request, im not sure that this: "***********" is im supposed to send
Title: Re: I tried avast cleanup for one month and the year subscription paymant arrived
Post by: Asyn on October 21, 2021, 08:49:49 AM
Just enter/use 00000000 (Order-ID) and explain it in your request.
Title: Re: I tried avast cleanup for one month and the year subscription paymant arrived
Post by: Jarda19 on November 01, 2021, 03:34:52 PM
Nobody replied on my emails to support
Title: Re: I tried avast cleanup for one month and the year subscription paymant arrived
Post by: Asyn on November 01, 2021, 03:44:30 PM
Nobody replied on my emails to support
Post your ticket-ID.
Title: Re: I tried avast cleanup for one month and the year subscription paymant arrived
Post by: r@vast on November 02, 2021, 04:22:09 PM
Nobody replied on my emails to support

Hi,

Please request a refund via https://support.avast.com/cs-cz/contact/sales_refund_general and use the following order ID:100538994800
The email address associated with the order is stastny****@seznam.cz