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Consumer Products => Avast Cleanup => Topic started by: Jarda19 on October 20, 2021, 07:40:01 AM

Title: I tried avast cleanup for one month and the year subscription paymant arrived
Post by: Jarda19 on October 20, 2021, 07:40:01 AM: Hello guys,
i have a little problem here. I am logged on avast with my facebook account and there was a offer to try the avast CleanUp premium.
I tried it and i found out that it is not anything for me. I use my pc very occasionally.
However, i have thought that the subscription will cancel automatically when i wont pay for it. It was misstake, because i woke up on morning and saw that a year sub was paid.
Than i saw your support page and there is not such an email to write or something so im forced to write here.
Because im registered via facebook, i cant find any email from avast at all.
Only i can see is some subscription code in my app: ********88 and email on spir********@seznam.cz.
Can you help me somehow? I could realy use that money differently.
Title: Re: I tried avast cleanup for one month and the year subscription paymant arrived
Post by: Asyn on October 20, 2021, 09:34:08 AM: -> https://support.avast.com/en-ww/article/Refund-request
Title: Re: I tried avast cleanup for one month and the year subscription paymant arrived
Post by: Jarda19 on October 21, 2021, 07:50:41 AM: i have tried it. But in accout, the bill or subscription i have none. And in case i want to send request, im not sure that this: "***********" is im supposed to send
Title: Re: I tried avast cleanup for one month and the year subscription paymant arrived
Post by: Asyn on October 21, 2021, 08:49:49 AM: Just enter/use 00000000 (Order-ID) and explain it in your request.
Title: Re: I tried avast cleanup for one month and the year subscription paymant arrived
Post by: Jarda19 on November 01, 2021, 03:34:52 PM: Nobody replied on my emails to support
Title: Re: I tried avast cleanup for one month and the year subscription paymant arrived
Post by: Asyn on November 01, 2021, 03:44:30 PM: Quote from: Jarda19 on November 01, 2021, 03:34:52 PM
Nobody replied on my emails to support
Post your ticket-ID.
Title: Re: I tried avast cleanup for one month and the year subscription paymant arrived
Post by: r@vast on November 02, 2021, 04:22:09 PM: Quote from: Jarda19 on November 01, 2021, 03:34:52 PM
Nobody replied on my emails to support

Hi,

Please request a refund via https://support.avast.com/cs-cz/contact/sales_refund_general and use the following order ID:100538994800
The email address associated with the order is stastny****@seznam.cz
Title: Re: I tried avast cleanup for one month and the year subscription paymant arrived
Post by: April2 on February 02, 2022, 06:32:40 PM: I just looked at my account and realized I was charged 3 times for this program in the year after cancelling the free 30 day trial. Such a rip off. I guess it is my fault for not looking at accounts but that is just a real scum bag move for this company. This is how they stay in business. STEALING PEOPLES MONEY. So upset.
Title: Re: I tried avast cleanup for one month and the year subscription paymant arrived
Post by: r@vast on February 03, 2022, 02:47:11 PM: Quote from: April2 on February 02, 2022, 06:32:40 PM
I just looked at my account and realized I was charged 3 times for this program in the year after cancelling the free 30 day trial. Such a rip off. I guess it is my fault for not looking at accounts but that is just a real scum bag move for this company. This is how they stay in business. STEALING PEOPLES MONEY. So upset.

Hi,

Our system shows that you cancelled your Avast Cleanup Premium 60 day trial subscription Feb/02/2022. I could not locate any 30-day trial subscription. I would suggest that you contact Avast Support via https://support.avast.com/en-us/contact/sales for further assistance.