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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Henkel2 on October 27, 2021, 09:24:05 AM

Title: Outlook 365 mail send and receive blocked by Avast Premium Security
Post by: Henkel2 on October 27, 2021, 09:24:05 AM

Hi there,

since yesterday I cannot send or receive email unless I pause Avast Version 218.2487 current build.
I have already tried to repair avast and restarted my PC, I also checked the thread with exporting certificates in the geek area, but cannot see how that applies to Microsoft Outlook.

Any other suggestions what I could try?

Thanks

Michael

Title: Re: Outlook 365 mail send and receive blocked by Avast Premium Security
Post by: Asyn on October 27, 2021, 12:14:45 PM

Update to the latest version (21.9): https://forum.avast.com/index.php?topic=306968.0

Title: Re: Outlook 365 mail send and receive blocked by Avast Premium Security
Post by: Henkel2 on October 27, 2021, 01:53:46 PM

Thank you Asyn

I have updated to 21.9.2493
The problem remains I can only connect to my Emails from Outlook if I disable the Email Protection in Avast.

Michael

Title: Re: Outlook 365 mail send and receive blocked by Avast Premium Security
Post by: Asyn on October 27, 2021, 02:01:38 PM

- Which Avast..? (Free/Premium/One)
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?

Title: Re: Outlook 365 mail send and receive blocked by Avast Premium Security
Post by: Henkel2 on October 28, 2021, 09:18:11 AM

Hello Asyn,

I am using Avast Premium Security,
on Microsoft Windows 10 Pro 21H1 Build 19043.1288
no other security Software installed
I am using a paid Avast Version since 2011. No other AV was installed on the PC

And it worked until Tuesday this week mid-day

Thank you

Title: Re: Outlook 365 mail send and receive blocked by Avast Premium Security
Post by: Asyn on October 28, 2021, 09:23:00 AM

1. Enable debug logging (Menu > Settings > General > Troubleshooting > Enable debug logging) and reproduce the issue.
2. Follow instructions: https://support.avast.com/article/33/ and post the File-ID or name of the Support-File here afterwards.

Title: Re: Outlook 365 mail send and receive blocked by Avast Premium Security
Post by: Henkel2 on October 28, 2021, 02:25:39 PM

Hello Asyn,

the file ID is R7LJ3.

Thank you for your help

Michael

Title: Re: Outlook 365 mail send and receive blocked by Avast Premium Security
Post by: Asyn on October 28, 2021, 02:37:38 PM

Hi Michael, I forwarded it, let's see...