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Consumer Products => Avast Cleanup => Avast Cleanup for Android => Topic started by: icantchooseone on November 23, 2021, 10:59:06 AM

Title: i do a cleanup , go to apps and they all have uncleared cache
Post by: icantchooseone on November 23, 2021, 10:59:06 AM

is this app not supposed to clear cache ?

Title: Re: i do a cleanup , go to apps and they all have uncleared cache
Post by: r@vast on November 23, 2021, 11:27:47 AM

Hi,

If it is hidden cache, you might want to try Deep Clean. Please see this guide:https://support.avast.com/en-ww/article/Cleanup-Premium-FAQ/?option=mobile

Title: Re: i do a cleanup , go to apps and they all have uncleared cache
Post by: icantchooseone on November 23, 2021, 11:37:17 AM

if i open any app under storage i see number next to cache so that cant be hidden right ?

Title: Re: i do a cleanup , go to apps and they all have uncleared cache
Post by: r@vast on November 23, 2021, 02:12:30 PM

Quote from: icantchooseone on November 23, 2021, 11:37:17 AM

if i open any app under storage i see number next to cache so that cant be hidden right ?

Hi,

That would fall under hidden cache. To clean this type of cache for all apps you would use Deep Clean.

Title: Re: i do a cleanup , go to apps and they all have uncleared cache
Post by: icantchooseone on November 23, 2021, 02:13:30 PM

ok thank you

Title: Re: i do a cleanup , go to apps and they all have uncleared cache
Post by: Achim22 on December 16, 2021, 01:35:24 PM

Hello, I use the premium cleanup under android 11and I have the same problem because I don't have deep clean!!
On my tablet under android 9 it's available.

Regards
Achim

Title: Re: i do a cleanup , go to apps and they all have uncleared cache
Post by: icantchooseone on December 16, 2021, 01:40:10 PM

download sd maid and pay for pro its very cheap and once off payment

Title: Re: i do a cleanup , go to apps and they all have uncleared cache
Post by: r@vast on December 16, 2021, 02:58:43 PM

Quote from: Achim22 on December 16, 2021, 01:35:24 PM

Hello, I use the premium cleanup under android 11and I have the same problem because I don't have deep clean!!
On my tablet under android 9 it's available.

Regards
Achim

Hi,

What is the make and model of your phone?

Title: Re: i do a cleanup , go to apps and they all have uncleared cache
Post by: Achim22 on December 16, 2021, 07:52:28 PM

Xiaomi Mi Note 10 Pro, Android 11, MIUI
 Global 12.5.5 Stabil

Title: Re: i do a cleanup , go to apps and they all have uncleared cache
Post by: r@vast on December 17, 2021, 12:16:23 PM

Quote from: Achim22 on December 16, 2021, 07:52:28 PM

Xiaomi Mi Note 10 Pro, Android 11, MIUI
 Global 12.5.5 Stabil

Hi,

To confirm, you have activated Avast Cleanup on this phone but the Deep Clean feature is missing (if you tap the Menu icon there is no Deep Clean under Cleanup Premium)?

Title: Re: i do a cleanup , go to apps and they all have uncleared cache
Post by: Achim22 on December 17, 2021, 02:17:45 PM

Yes, that's correct

Title: Re: i do a cleanup , go to apps and they all have uncleared cache
Post by: r@vast on December 17, 2021, 03:39:49 PM

Quote from: Achim22 on December 17, 2021, 02:17:45 PM

Yes, that's correct

Hi,

Our developers are working on a fix as it is currently not available on Xiaomi Mi Note 10 Pro, Android 11, MIUI
Please accept our apologies for any inconvenience caused.

Title: Re: i do a cleanup , go to apps and they all have uncleared cache
Post by: Achim22 on December 17, 2021, 04:39:38 PM

Hello,
it's ok, I'm waiting for an update.
Thanks for your quick answers and informations.

Regards
Achim