Avast WEBforum

Consumer Products => Avast One => Avast One for iOS => Topic started by: tobyleeson on November 25, 2021, 05:03:59 PM

Title: Smart Scan not Available
Post by: tobyleeson on November 25, 2021, 05:03:59 PM
On my iPhone when I open Avast One (activated premium account), I see the message that says Everything Looks Good. There are no issues. Run a Smart Scan …

But there is no button to run Smart Scan. How do I run Smart Scan?
Title: Re: Smart Scan not Available
Post by: r@vast on November 26, 2021, 01:04:42 PM
Hi,

Are you able to scroll up or down, and do you see "Explore"+ "Profile" on the home screen (https://support.avast.com/en-us/article/Use-One/?option=iphone#idt_000)
Please close and re-open the app or try to re-install the app. If the issue persists, please provide a screenshot of your screen (https://support.avast.com/en-ww/article/Create-screenshot)
Title: Re: Smart Scan not Available
Post by: tobyleeson on November 26, 2021, 03:51:40 PM
I reinstalled the app and it let me run Smart Scan initially and found the same data breaches as before even though I had previously cleared them. But now it is the same: no Smart Scan button and I cannot scroll. I can see Explore and Profile at the bottom.

I don’t see how to attach a photo. I see the HTML img tag but not a way to attach one.
Title: Re: Smart Scan not Available
Post by: Asyn on November 26, 2021, 03:54:36 PM
I don’t see how to attach a photo. I see the HTML img tag but not a way to attach one.
Hi, see screenshot.
Title: Re: Smart Scan not Available
Post by: tobyleeson on November 26, 2021, 04:00:43 PM
Here u go
Title: Re: Smart Scan not Available
Post by: tobyleeson on November 29, 2021, 05:56:29 PM
Any suggestions?
Title: Re: Smart Scan not Available
Post by: r@vast on November 30, 2021, 01:25:59 PM
Any suggestions?

Hi,

Please report this directly via the app. Please click on "Profile">"Help and Support">"Contact Support"
Title: Re: Smart Scan not Available
Post by: tobyleeson on December 02, 2021, 09:15:34 PM
I've contacted Support twice now, and have gotten no response.
Title: Re: Smart Scan not Available
Post by: tobyleeson on December 14, 2021, 06:17:43 PM
So after posting my last post on Dec. 2, I heard from support in a day or 2; they asked me some questions that I responded to. But that was two weeks ago, and despite my inquiring twice on the status, I've gotten no follow up response. Frustrating.
Title: Re: Smart Scan not Available
Post by: r@vast on December 15, 2021, 10:07:56 AM
So after posting my last post on Dec. 2, I heard from support in a day or 2; they asked me some questions that I responded to. But that was two weeks ago, and despite my inquiring twice on the status, I've gotten no follow up response. Frustrating.

Hi,

I am sorry to hear that you did not receive a timely reply. I have escalated the issue.
Could you please install the latest version(2.4) from the app store and let me know if this is still occurring?
Title: Re: Smart Scan not Available
Post by: tobyleeson on December 15, 2021, 06:24:34 PM
Thanks, heard back from Peter. Was already running version 2.4.0 (309). Still no Run Smart Scan.
Title: Re: Smart Scan not Available
Post by: r@vast on December 16, 2021, 07:40:38 AM
Thanks, heard back from Peter. Was already running version 2.4.0 (309). Still no Run Smart Scan.

Thank you for the update. Our devs will look further into it.