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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: dreamfollower on October 14, 2007, 03:12:43 AM

Title: Avast and Outlook2007
Post by: dreamfollower on October 14, 2007, 03:12:43 AM
Hello, I'm sure hoping you guys can help me because the folks at google groups (Gmail) didn't have a clue. I have tried everything, but I cannot confiugre Outlook 2007 with my gmail account. Is it an Avast glitch? I've even tried stopping the protection and still it's not working.  I updated avast to 4.7 and I'm using the free home edition. I'm beyond frustrated and am wondering if any other avast users are having the same problems.

Thanks,
Stacey
Title: Re: Avast and Outlook2007
Post by: alanrf on October 14, 2007, 06:19:32 AM
Well ... it might help if you gave us a clue to the settings you have in Outlook for GMail . 

In this please do not disclose in this forum your specific account name or password.

In avast are you trying to use the Outlook plugin for avast or the Internet Mail provider?

For Outlook you should be using the Outlook plugin and not the Internet Mail provider.  If by chance you are trying to force the Internet Mail provider to scan a connection to GMail then you are most certainly doomed to failure.

 
Title: Re: Avast and Outlook2007
Post by: Lisandro on October 14, 2007, 02:05:23 PM
Make sure the avast plugin is not disabled into MS Outlook:
Tools > Trust center > Add-inns > Manage Disabled items.

Do you use any SLL tool to download GMail (like Stunnel) or only the MS Outlook?
Title: Re: Avast and Outlook2007
Post by: dreamfollower on October 14, 2007, 02:31:31 PM
 I've also tried to use the ssl choice from the dropdown box in the advanced box. Still no luck. I'm using pop.gmail.com and smtp.gmail.com; my mail account is gmail; my outgoing server box is checked; and my settings are 995 for pop and 465 for smtp. Can I give you some additional information? My gmail is set to pop enabled.

 Do you mean the selection that included pop3 and other types of email? I am using that one, not the Microsoft Exchange.

Well ... it might help if you gave us a clue to the settings you have in Outlook for GMail . 

In this please do not disclose in this forum your specific account name or password.

In avast are you trying to use the Outlook plugin for avast or the Internet Mail provider?

For Outlook you should be using the Outlook plugin and not the Internet Mail provider.  If by chance you are trying to force the Internet Mail provider to scan a connection to GMail then you are most certainly doomed to failure.

 
Title: Re: Avast and Outlook2007
Post by: dreamfollower on October 14, 2007, 02:34:29 PM
I checked the disabled items in outlook 2007 and it did not appear to be disabled...nothing was there in the little box that opened up. Should I be looking someplace else?

I don't think I use any SLL tool to download gmail...just attempting to use Outlook. But, outlook on it's own doesn't work for me either. I do have firefox for a browser...could that be the problem?

Make sure the avast plugin is not disabled into MS Outlook:
Tools > Trust center > Add-inns > Manage Disabled items.

Do you use any SLL tool to download GMail (like Stunnel) or only the MS Outlook?
Title: Re: Avast and Outlook2007
Post by: Lisandro on October 14, 2007, 02:49:21 PM
I do have firefox for a browser...could that be the problem?
No.

I'm testing Outlook now with 2 gmail accounts. No problem.
Although, I'm using Stunnel with:
pop/smtp server: 127.0.0.1
Pop port: 11110
Smtp port: 11025

Maybe Alanrf could say something... he's an expert on mail 'troubleshooting'...
Title: Re: Avast and Outlook2007
Post by: dreamfollower on October 14, 2007, 02:54:22 PM
Thanks for the help anyway, this is beyond frustrating!!! ???

quote author=Tech link=topic=30951.msg256626#msg256626 date=1192366161]
I do have firefox for a browser...could that be the problem?
No.

I'm testing Outlook now with 2 gmail accounts. No problem.
Although, I'm using Stunnel with:
pop/smtp server: 127.0.0.1
Pop port: 11110
Smtp port: 11025

Maybe Alanrf could say something... he's an expert on mail 'troubleshooting'...
[/quote]
Title: Re: Avast and Outlook2007
Post by: DavidR on October 14, 2007, 04:04:58 PM
Do you mean the selection that included pop3 and other types of email? I am using that one, not the Microsoft Exchange.

You need to enable and use the Outlook/Exchange provider/plug-in with Outlook 2007.
The avast plug-in works within your outlook 2007 and as such can deal with SSL connections. You shouldn't require STunnel if you use the Outlook/Exchange provider.

The Internet Mail provider operates 'outside' the email client (regardless of which one you use and as such 'can't deal with SSL connections without third party application support.
Title: Re: Avast and Outlook2007
Post by: dreamfollower on October 14, 2007, 04:18:42 PM
Do you mean the selection that included pop3 and other types of email? I am using that one, not the Microsoft Exchange.

You need to enable and use the Outlook/Exchange provider/plug-in with Outlook 2007.
The avast plug-in works within your outlook 2007 and as such can deal with SSL connections. You shouldn't require STunnel if you use the Outlook/Exchange provider.

Ok, how do I enable and use Outlook/Exchange provider plug-in? Thanks so much!

The Internet Mail provider operates 'outside' the email client (regardless of which one you use and as such 'can't deal with SSL connections without third party application support.
Title: Re: Avast and Outlook2007
Post by: DavidR on October 14, 2007, 04:27:18 PM
By starting the Outlook/Exchange provider in avast On-Access Protection Control (see image).

When you Boot and avast starts it will be waiting for you to start Outlook 2007 and when it does there will be an avast plug-in inside outlook 2007, which should be enabled and ready to go.

Check, Outlook 2007 > Tools > Trust center > Add-inns
Title: Re: Avast and Outlook2007
Post by: dreamfollower on October 14, 2007, 04:50:01 PM
I don't see an avast plug-in in my add-ins folder. How do I add it?

By starting the Outlook/Exchange provider in avast On-Access Protection Control (see image).

When you Boot and avast starts it will be waiting for you to start Outlook 2007 and when it does there will be an avast plug-in inside outlook 2007, which should be enabled and ready to go.

Check, Outlook 2007 > Tools > Trust center > Add-inns
Title: Re: Avast and Outlook2007
Post by: DavidR on October 14, 2007, 05:00:52 PM
Have you rebooted.

I'm working in the dark here as I don't use MS Outlook.
Title: Re: Avast and Outlook2007
Post by: dreamfollower on October 14, 2007, 05:21:43 PM
Yes, I've restarted my computer. When I open Outlook, I do see a ms outlook/exchange plug-in message. But,  I don't see the avast plug-in under either the active or inactive sections. Thanks so much for your help.

Have you rebooted.

I'm working in the dark here as I don't use MS Outlook.
Title: Re: Avast and Outlook2007
Post by: DavidR on October 14, 2007, 06:38:21 PM
Quote
I do see a ms outlook/exchange plug-in message.

When and What is the message ?

Is it in the disabled items, Tools > Trust center > Add-inns > Manage Disabled items.

Is the Outlook/Exchange provider in avast still running ?
When you start it you will be asked if you want to persist the changes you should answer Yes otherwise on reboot it will not be running.
Title: Re: Avast and Outlook2007
Post by: dreamfollower on October 14, 2007, 08:17:29 PM
The message starts when I open Outlook, but it doesn't say anything. I think it's just an FYI kind of thing...could be wrong, don't have a clue.

I don't see anything in the disabled items. It's empty.

Yes, I think its still running, but what should I be rebooting Avast or outlook?

Quote
I do see a ms outlook/exchange plug-in message.

When and What is the message ?

Is it in the disabled items, Tools > Trust center > Add-inns > Manage Disabled items.

Is the Outlook/Exchange provider in avast still running ?
When you start it you will be asked if you want to persist the changes you should answer Yes otherwise on reboot it will not be running.
Title: Re: Avast and Outlook2007
Post by: Lisandro on October 14, 2007, 08:22:53 PM
The message starts when I open Outlook, but it doesn't say anything.
Isn't it the splash screen of the Outlook plugin?
Can't you download/send emails?
Why do you think the emails aren't being scanned?
Title: Re: Avast and Outlook2007
Post by: dreamfollower on October 14, 2007, 08:34:48 PM
Yes, I think it's the splash screen of the plugin

No, I can't send or download emails...even without Gmail. :'(

The message starts when I open Outlook, but it doesn't say anything.
Isn't it the splash screen of the Outlook plugin?
Can't you download/send emails?
Why do you think the emails aren't being scanned?
Title: Re: Avast and Outlook2007
Post by: DavidR on October 14, 2007, 08:41:28 PM
Generally when we say reboot it is relating to an OS reboot, and it was to say if you didn't answer Yes to the persist the changes in avast when you started the Outlook/Exchange provider, then on OS reboot it would revert to the previous state, e.g. disabled.

That message then I would assume is the splash screen saying the avast plug-in is running/started.

The fact that there is nothing in the manage disabled items is a good sign, but I can't understand why you can't find the avast plug-in saying it is enabled/running, etc. (as I said I don't use Outlook so I'm totally in the dark here).

Reboot windows and see if the Outlook/Exchange provider is running in avast and check if the avast plug-in is running in Outlook ?
Title: Re: Avast and Outlook2007
Post by: Lisandro on October 14, 2007, 08:42:06 PM
Yes, I think it's the splash screen of the plugin
So, it's ok.

No, I can't send or download emails...even without Gmail. :'(
Hmm... do you use a firewall? Is ashMaiSv.exe allowed to connect?
Title: Re: Avast and Outlook2007
Post by: DavidR on October 14, 2007, 08:53:26 PM
Tech if we have managed to get the avast plug-in running in Outlook, then ashMaiSv.exe shouldn't even be trying to get out.
Title: Re: Avast and Outlook2007
Post by: Lisandro on October 14, 2007, 08:55:30 PM
Tech if we have managed to get the avast plug-in running in Outlook, then ashMaiSv.exe shouldn't even be trying to get out.
You're right. My completely fault.
Anyway, into the firewall settings, the following programs should be allowed to connect:

C:\Program Files\Alwil Software\Avast4\ashWebSv.exe (avast! Web Scanner)
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe (avast! e-Mail Scanner Service - not for MS Outlook)
C:\Program Files\Alwil Software\Avast4\Setup\avast.setup (avast! Update executable). This is a temporary file that just appears when an update (check) is about to launch, and disappears again afterwards.

Don't need rights to connect:
C:\Program Files\Alwil Software\Avast4\ashServ.exe (avast! antivirus service)
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe (avast! Update Service)
Title: Re: Avast and Outlook2007
Post by: dreamfollower on October 14, 2007, 09:25:36 PM
Tech and DavidR, I appreciate your help so much, but I have no idea what these settings mean or how I'm supposed to find them... :-\

Tech if we have managed to get the avast plug-in running in Outlook, then ashMaiSv.exe shouldn't even be trying to get out.
You're right. My completely fault.
Anyway, into the firewall settings, the following programs should be allowed to connect:

C:\Program Files\Alwil Software\Avast4\ashWebSv.exe (avast! Web Scanner)
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe (avast! e-Mail Scanner Service - not for MS Outlook)
C:\Program Files\Alwil Software\Avast4\Setup\avast.setup (avast! Update executable). This is a temporary file that just appears when an update (check) is about to launch, and disappears again afterwards.

Don't need rights to connect:
C:\Program Files\Alwil Software\Avast4\ashServ.exe (avast! antivirus service)
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe (avast! Update Service)
Title: Re: Avast and Outlook2007
Post by: alanrf on October 14, 2007, 10:07:15 PM
To get back to your original problem.

Have you been able to get Outlook to connect to GMail now?
Title: Re: Avast and Outlook2007
Post by: dreamfollower on October 14, 2007, 10:18:40 PM
No  :'(

To get back to your original problem.

Have you been able to get Outlook to connect to GMail now?
Title: Re: Avast and Outlook2007
Post by: oldman on October 14, 2007, 11:13:54 PM
Tech and DavidR, I appreciate your help so much, but I have no idea what these settings mean or how I'm supposed to find them... :-\

Tech if we have managed to get the avast plug-in running in Outlook, then ashMaiSv.exe shouldn't even be trying to get out.
You're right. My completely fault.
Anyway, into the firewall settings, the following programs should be allowed to connect:

C:\Program Files\Alwil Software\Avast4\ashWebSv.exe (avast! Web Scanner)
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe (avast! e-Mail Scanner Service - not for MS Outlook)
C:\Program Files\Alwil Software\Avast4\Setup\avast.setup (avast! Update executable). This is a temporary file that just appears when an update (check) is about to launch, and disappears again afterwards.

Don't need rights to connect:
C:\Program Files\Alwil Software\Avast4\ashServ.exe (avast! antivirus service)
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe (avast! Update Service)

These are entries that should appear in your firewall. Open your firewall and look under programs. the first three are webshield, internetmail (which in your case isn't important, it's for outlook express), and avast updates. These need access for the provider/service to work.

The last two are other avast components that will sometimes ask for internet access, they don't need it.

Just posting this as info, I don't believe it's a part of your problem.
Title: Re: Avast and Outlook2007
Post by: alanrf on October 14, 2007, 11:39:15 PM
In the advanced tab you mentioned that you had set port 995 for POP and 465 for SMTP but did you also check the box for each that says "This server requires an encrypted connection (SSL)"?
Title: Re: Avast and Outlook2007
Post by: dreamfollower on October 14, 2007, 11:42:46 PM
Yup, I did that.

In the advanced tab you mentioned that you had set port 995 for POP and 465 for SMTP but did you also check the box for each that says "This server requires an encrypted connection (SSL)"?
Title: Re: Avast and Outlook2007
Post by: dreamfollower on October 14, 2007, 11:49:16 PM
Oh, BTW, there's only one box to check for Outlook2007
Yup, I did that.

In the advanced tab you mentioned that you had set port 995 for POP and 465 for SMTP but did you also check the box for each that says "This server requires an encrypted connection (SSL)"?
Title: Re: Avast and Outlook2007
Post by: alanrf on October 14, 2007, 11:57:13 PM
Do you have any other accounts in Outlook?

If so are you able to send and receive with those accounts?

When you try to connect to GMail what error message are you seeing?
Title: Re: Avast and Outlook2007
Post by: dreamfollower on October 14, 2007, 11:59:05 PM
Hi Alan, no, i don't have any other accounts in OUtlook and I am unable to send and receive w/ just outlook.

I don't get an error message in gmail, I get a error message in Outlook. When I try and test my settings it fails to log onto my gmail server and to send a test email.

Do you have any other accounts in Outlook?

If so are you able to send and receive with those accounts?

When you try to connect to GMail what error message are you seeing?
Title: Re: Avast and Outlook2007
Post by: alanrf on October 15, 2007, 04:21:56 AM
Can you please be more specific on the error message from Outlook?

Can you also advise us of the operating system are you using?