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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Burt on October 17, 2007, 08:57:17 PM

Title: Cannot open .msg files from Outlook
Post by: Burt on October 17, 2007, 08:57:17 PM

I archive my emails by saving the .msg files from Outlook. After I installed Avast, I can no longer open them. When I double-click, nothing happens. Possibly. It looks like the Avast add-in is the problem Add-in. Does anyone know how I can enable the capability to manually open the .msg files without having to turn-off the Avast add-in?

Winodows XP pro
Avast Home 4.7

Thanks,
Burt

Title: Re: Cannot open .msg files from Outlook
Post by: alanrf on October 17, 2007, 09:44:44 PM

I just tested opening .msg files with Outlook 2003 with the avast plugin for Outlook active. 

When I double click the file it opens in Outlook and the avast spalsh screen shows briefly. It works for me with the Outlook pugin set to normal or high sensitivity.  Do you have any other customized setting on the plugin?

When you right click on the properties of the .msg file does it say that it will open with Outlook?

Title: Re: Cannot open .msg files from Outlook
Post by: Burt on October 18, 2007, 01:04:29 AM

Thanks for posting a reply, alanrf. I also see the splash screen, but the file doesn't open, even though the file is correctly associated with Outlook. I disabled the plugin temporarily to test, and the file opened.

I've not set any customizations for the plugin.

Title: Re: Cannot open .msg files from Outlook
Post by: alanrf on October 18, 2007, 02:23:05 AM

Nothing immediately comes to mind but can you advise us of the version of Outlook you are using please?

Title: Re: Cannot open .msg files from Outlook
Post by: Burt on October 18, 2007, 03:47:54 AM

Outlook 2003 (SP2)

Title: Re: Cannot open .msg files from Outlook
Post by: alanrf on October 18, 2007, 10:59:47 AM

Having spent some time in another thread looking at Outlook plugin issues can I ask you to let us know which plugins you have enabled in your Outlook 2003?

Title: Re: Cannot open .msg files from Outlook
Post by: Burt on October 18, 2007, 06:19:34 PM

avast!4,exchange extensions property pages,iTunes Outlook addin.