Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: raven.rcft on December 14, 2021, 06:45:43 AM

Title: Driver :: aswNetHub is BSODing my computer
Post by: raven.rcft on December 14, 2021, 06:45:43 AM

Avast keeps BSODing my computer when I'm afk or sleeping...


STACK_COMMAND:  .thread 0xffffcb8365d34640 ; kb

SYMBOL_NAME:  aswNetHub+5a913

MODULE_NAME: aswNetHub

IMAGE_NAME:  aswNetHub.sys

BUCKET_ID_FUNC_OFFSET:  5a913

FAILURE_BUCKET_ID:  0xB8_aswNetHub!unknown_function

OS_VERSION:  10.0.19041.1

BUILDLAB_STR:  vb_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {9ddec478-1451-b023-7c0c-f2d8300c2426}

Followup:     MachineOwner
--------------------------------------

Is there anyway to verify integrity on the driver file and make sure it's up-to-date?

Title: Re: Driver :: aswNetHub is BSODing my computer
Post by: Asyn on December 14, 2021, 09:30:57 AM

- Which Avast..? (Free/Premium/One)
- Which version/build of Avast..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?

Title: Re: Driver :: aswNetHub is BSODing my computer
Post by: raven.rcft on December 14, 2021, 05:05:46 PM

Avast Premium
Version 21.10.2498 (build 21.10.6772.706)
Win 10 64bit
No other Anti-virus apps
This is a clean install of windows with no other AVs being used in the past

Title: Re: Driver :: aswNetHub is BSODing my computer
Post by: Asyn on December 14, 2021, 05:13:56 PM

1. Enable debug logging (Menu > Settings > General > Troubleshooting > Enable debug logging) and reproduce the issue.
2. Follow instructions: https://support.avast.com/article/33/ and post the File-ID or name of the Support-File here afterwards.