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Avast Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: i2hhj on October 20, 2007, 05:22:34 PM

Title: Avast home 4.7 no longer usable on my old PC running Win98SE
Post by: i2hhj on October 20, 2007, 05:22:34 PM
Using Avast 4.7.1043 home on an IBM 600E laptop, running Win98SE, since summer 2006, all is OK.
Using same Avast 4.7 on my old PC,  running the same Win98SE was OK from summer 2006 until spring 2007.  Avast became almost unusable since then. I de-installed Avast several times, downloaded new version an reinstalled. Problems started again.
Many automatic error mails have been sent to support, no answer received.
---- Problems : happen during startup of the Win98SE installation. Various errors are shown, or by Windows, or by Avast. as :
- explorer has detected an error and must be closed, or the "blue Windows error screen" appears with a small yellow insert saying "out of range".
- the log file of Avast gives different errors as : "initializing error" or error 42040 "VPS file is damaged"
> Win98SE runs without any of these problems when Avast 4.7 home is de-installed. <
------ The problems are obviously connected to the startup procedures of Win98SE, some times a reboot of the PC resolves the question ! I think there is some incompatibility between Avast 4.7 home and Win98SE in that specific (old) PC.
What is the solution of my problem ?
Thanks for help.
Hans
Title: Re: Avast home 4.7 no longer usable on my old PC running Win98SE
Post by: Lisandro on October 20, 2007, 07:02:02 PM
The problems seem to be unrelated, I mean, one problem to the other. It's difficult to isolate one problem and try to troubleshoot it.

Which actions have you taken to try solving the problem?
Do you use a firewall? Which one?
Do you have any other antivirus installed in your system? Had in the past?
Any other security programs that could interfere?
Title: Re: Avast home 4.7 no longer usable on my old PC running Win98SE
Post by: oldman on October 20, 2007, 07:18:28 PM
One other user reported problems with the newer avast version, they reinstalled an older one. That's the one I recall posting here and know there are others using avast and win98se, so the problem may be coincidental.

I'm not saying you aren't having problems or that avast is not to blame. Just more trouble shooting is needed.

A little more info on your system, cpu, ram, other security programs....anything that can help...
Title: Re: Avast home 4.7 no longer usable on my old PC running Win98SE
Post by: gdiloren on October 20, 2007, 09:40:14 PM
I remeber having had the same problem with my old  Win95 system and AVAST: at a certain point you no longer are covered by the new software edition (outdated). I was left without firewall protection on my WIN 95 system (there never was) and simply let it down until I throw it to the gardbidges after 10 years 2 months ago! Did his time, as we say!!! ;)
Title: Re: Avast home 4.7 no longer usable on my old PC running Win98SE
Post by: Lisandro on October 20, 2007, 09:58:27 PM
Last time I've tested an old laptop with Windows 95, avast was installed and run on it without problems. An old IBM Thinkpad...
Title: Re: Avast home 4.7 no longer usable on my old PC running Win98SE
Post by: Vladimyr on October 21, 2007, 10:55:22 AM
No problems with 95OSR2 amd 98SE for me....but with 2 provisos.

1. I only have 'Standard Shield' and 'Internet Mail' providers installed.
2. I haven't used IE on 95 or 98SE since Windows Updates ceased (about July 2006) so I have no idea if there is any incompatibilty.

I remeber having had the same problem with my old  Win95 system and AVAST: at a certain point you no longer are covered by the new software edition (outdated). I was left without firewall protection on my WIN 95 system (there never was) and simply let it down until I throw it to the gardbidges after 10 years 2 months ago! Did his time, as we say!!! ;)
Not trying hard enough my friend  :o. What about Tiny Personal Firewall? (See shot from this very machine,)  ;D

cheers,
Vlad.
Title: Re: Avast home 4.7 no longer usable on my old PC running Win98SE
Post by: Lisandro on October 21, 2007, 03:11:07 PM
No problems with 95OSR2 amd 98SE for me
Vladimyr, are these your daily computers? Or just a flash back memory that you turn on from time to time? ???
Title: Re: Avast home 4.7 no longer usable on my old PC running Win98SE
Post by: i2hhj on October 21, 2007, 07:12:18 PM
thanks for your replys to my post.
here my answers to some questions (translated from German) :
+++ Tech wrote :
--- The problems seem to be unrelated, I mean, one problem to the other. It's difficult to isolate one problem and try to troubleshoot it.
> yes, problem may be or not during boot, sometimes the third of fifth boot give avast withour error.
--- Which actions have you taken to try solving the problem?
>VRDB - not activated
> Memory test when opening application - not activated
> Start avast only after start of other services - activated
> Updates just manual
> I made a shortcut on the desktop to call "ashSimp2.exe" and "ashServ.exe". The latter installs a new avast session? which might run correctly (or not, the red dot on the blue avast icon denounces a certain avast type error)
--- Do you use a firewall? Which one?
> Not in the pc, there is a simple one in the US Robotics Wireless MAXg ADSL Gateway
--- Do you have any other antivirus installed in your system?
> No
--- Had in the past?
> I had Mc Afee Virshield which started having same problems by 2005, it was replaced in summer 2006 by avast 4.7 home.
--- Any other security programs that could interfere?
> No
++ Old Man asks:
--- A little more info on your system, cpu, ram, other security programs....anything that can help...
> There are three short summary report on my system attached
> By the way, the same avast 4.7 home and the same Win98SE are curently running on my IBM Thinkpad 600E without any problems !
++ Vladimyr says
--- I only have 'Standard Shield' and 'Internet Mail' providers installed.
> I am running 5 of six provis. Not yet tried to reduce to just 2 provis.

that's all the moment being,
grateful to read more about my problem
Hans


Title: Re: Avast home 4.7 no longer usable on my old PC running Win98SE
Post by: oldman on October 21, 2007, 09:28:33 PM
Looking at the system reports you have posted, you have cpu=366mhz, ram=160mb, 1% free on d:\


> I made a shortcut on the desktop to call "ashSimp2.exe" and "ashServ.exe". The latter installs a new avast session? which might run correctly (or not, the red dot on the blue avast icon denounces a certain avast type error)

Why do you have the ashserv.exe shortcut? Is it just to restart avast?


 
I had Mc Afee Virshield which started having same problems by 2005, it was replaced in summer 2006 by avast 4.7 home.

Ahh, the infamous 4400 engine right? Do you mean virusscan? Which version? Did you follow the manual removal instruction? I know it's been a year, but maybe something was left behind. Whether it would take this long for a problem to manifest. I don't know.

This link will take you to the link for manual removal of left overs. There's a small zip file for removing mcafee registry entries. Much beter than when I did, it was all by search.  :-\

http://search.mcafee.com/search?getfields=description&output=xml_no_dtd&ie=UTF-8&oe=UTF-8&proxystylesheet=consumer_support_4105&client=consumer_support_4105&lang_cd=4105&support_group=TS&partner=McAfee&site=CS_Partner_McAfee.CS_Locale_4105.CS_Group_TS&q=manual+uninstall&filter=0


By the way, the same avast 4.7 home and the same Win98SE are curently running on my IBM Thinkpad 600E without any problems !

Was there any difference in the way you installed them on each computer? ie full install, update method, clean install (Removing previous version first with avast removal tool)?

What about resources? How much free after bootup? Maybe too much starting at startup? Check the following link, it's for startup items in msconfig/startup tab. Lots of time there are things there that don't have to be.

http://www.sysinfo.org/startuplist.php


Title: Re: Avast home 4.7 no longer usable on my old PC running Win98SE
Post by: Lisandro on October 21, 2007, 10:42:58 PM
VRDB - not activated
So, please, generate VRDB on-demand from time to time clicking 'Generate now' button.

Memory test when opening application - not activated
Should not affect on-access.

Start avast only after start of other services - activated
In Windows 98? I don't think it will help.

Updates just manual
Hmmm... do you remember to update from time to time? Daily?

"ashServ.exe". The latter installs a new avast session?
No. It's the resident, you can't run it twice at a time.

I had Mc Afee Virshield which started having same problems by 2005, it was replaced in summer 2006 by avast 4.7 home.
Even in this situation, try the McAfee tools to remove remains of it.
Title: Re: Avast home 4.7 no longer usable on my old PC running Win98SE
Post by: i2hhj on October 21, 2007, 10:57:13 PM
thanks OM
- you are right, the McAfee was virusscan, not virshield.
as for the version, I need some time to find the original zip file.
- For registry cleaning RegCleaner 4.2 by Jouni Vuorio was applied.
I looked for all entries of McAfee and  (and for the other name of that company ....associates).
- I experienced ashserv.exe to restart avast instead of closing and rebooting the computer. This method adds another blue avast icon. When repeating this operation I ended up with 4 icons having the read error dot and just the fifth one
was correct. Only this one indeed rotated when downloading data from the web.
(Tech might have a different comment to this)
- I have a total of 7 identical Win98SE installations for my PC and 1 on the IBM Thinkpad 600E, avast was installed by full installation to all.
- Remember that one of the error messages of Win98SE is the blue error screen with an additional small yellow window saying "out of range". Can this be of help ?
Hans
Title: Re: Avast home 4.7 no longer usable on my old PC running Win98SE
Post by: oldman on October 21, 2007, 11:05:07 PM
- Remember that one of the error messages of Win98SE is the blue error screen with an additional small yellow window saying "out of range". Can this be of help ?
Hans


That one, from the description is one I would get on my compaq 500mhz from time to time. It was video related, I'm sure. If I remember right, there was also a number on the scree. You didn't happen to make note of it?
Title: Re: Avast home 4.7 no longer usable on my old PC running Win98SE
Post by: Lisandro on October 21, 2007, 11:34:12 PM
I experienced ashserv.exe to restart avast instead of closing and rebooting the computer. This method adds another blue avast icon. When repeating this operation I ended up with 4 icons having the read error dot and just the fifth one
was correct. Only this one indeed rotated when downloading data from the web.
I never thought you were able to run more than one instance of ashserv.exe... I'm not understanding...
Title: Re: Avast home 4.7 no longer usable on my old PC running Win98SE
Post by: oldman on October 21, 2007, 11:40:03 PM
I experienced ashserv.exe to restart avast instead of closing and rebooting the computer. This method adds another blue avast icon. When repeating this operation I ended up with 4 icons having the read error dot and just the fifth one
was correct. Only this one indeed rotated when downloading data from the web.
I never thought you were able to run more than one instance of ashserv.exe... I'm not understanding...

Those where my thoughts also. I thought perhaps he had unchecked it in msconfig/startup and was using ashserv.exe to start it later.
Title: Re: Avast home 4.7 no longer usable on my old PC running Win98SE
Post by: Vladimyr on October 22, 2007, 04:24:41 AM
Quote from: Tech link=topic=31036.msg257675OSR#msg257675 date=1192972267
OSR@OSR
No problems with 95OSR2 amd 98SE for me
Vladimyr, are these your daily computers? Or just a flash back memory that you turn on from time to time? ???

Hi Tech
Yes... that machine is a very everyday-useable Athlon XP 3000+, 1GB RAM (so no "Safe Mode" boot is possible in 95)
and No.
My 2 main PCs at home began as and remain dual-boot XP Pro and 95OSR2.
Because there's no upgrade path from 95 to XP, when I made the jump in 2002, I didn't want to lose all the functionality of these machines overnight, so I installed XP on a new drive, deliberately choosing FAT32, so not only can I boot into either OS and access files from the other, I can also keep a Ghost image of each installation on the other drive.

I do also have a "Quirky CPU Museum" collection which includes a PC-Chips - AMD 586, an Intel 430FX - Centaur/Winchip/IDT 200MMX PC, both with 95OSR2, and a Compaq 1220 laptop (Cyrix Media GX 200MMX) with 98SE which sits on our kitchen table and actually does get used every day, mostly as a Windows Server Remote Desktop Console.

Possibly too much information?? - well you did ask  ;D.

Vlad
Title: Re: Avast home 4.7 no longer usable on my old PC running Win98SE
Post by: Vladimyr on October 22, 2007, 04:39:59 AM
- Remember that one of the error messages of Win98SE is the blue error screen with an additional small yellow window saying "out of range". Can this be of help ?
Hans

Hi Hans.
Do you have an LCD display? If yes, can you change it for a CRT?
This is most likely not a "blue screen" (well it is a blue screen just not the MS type) but a message from your monitor indicating that it cannot resolve the video output. In general, larger LCD monitors are not able to display a low-res DOS error messages of the type that can pop up in 98SE.

Hope this helps.
Title: Re: Avast home 4.7 no longer usable on my old PC running Win98SE
Post by: oldman on October 22, 2007, 06:14:08 AM
Hi Vladimyr

I remember this with the original 15" monitor. I can't remember if I got it with this 19" lcd.

The 'paq died about a year ago. I couldn't determine if it was mobo, cpu or video card. The original video card was intregated, so sometimes adding a separate video card still won't allow the computer to boot, sometimes it will. If Bios still reads the intregated one, if dead, won't procede to boot.

This is kind of OT, but it may help.
Title: Re: Avast home 4.7 no longer usable on my old PC running Win98SE
Post by: i2hhj on October 22, 2007, 06:55:36 PM
for old man and Tech

ashServer.exe
after the present boot of my pc,
there was a blue a-icon with a red dot and the blue i-icon.
when fixing the cursor over the a-icon,
the message is : 0 provider, 0 activ.
I then called ashServer.exe, this gave a second set of blue icons,
a second i-icon and a secon a-icon.
This second a-icon has no red dot,
when fixing the cusor over this a-icon,
I read : 6 provider, 5 aktiv.
this second a-icon is animated, turning round when loading data.
----- I conclude that avast is working correctly   or ?

McAfee
I had been using Virusscan v4.0.3 for Win98 an Win95 (from package v98i4031.zip) until summer 2006.
old man proposed to make use of McAffees small uninstall programm.
However the instructions given by McAfee on the indicated Web page
refers to scanner versions from 5 upwards,
so I am afraid that it is not advised to apply this uninstall programm
to m installation at present.

Hans
Title: Re: Avast home 4.7 no longer usable on my old PC running Win98SE
Post by: Lisandro on October 22, 2007, 08:39:17 PM
this second a-icon is animated, turning round when loading data.
----- I conclude that avast is working correctly   or ?
Yes, avast seems to be working. Maybe the ashdisp.exe is being loaded to soon and Windows is not refreshing the state correctly. Maybe you could use  Startup Delayer (http://www.r2.com.au/software.php?page=2&show=startdelay).
This freeware controls the windows startup (Windows 98\Me\2k\XP\Vista) that does not follow a strict order.

The instructions given by McAfee on the indicated Web page refers to scanner versions from 5 upwards,so I am afraid that it is not advised to apply this uninstall programm
to m installation at present.
Your concerns seem correct. I don't think the new uninstaller applies to the old VirusScan.
Title: Re: Avast home 4.7 no longer usable on my old PC running Win98SE
Post by: oldman on October 22, 2007, 08:53:02 PM

The instructions given by McAfee on the indicated Web page refers to scanner versions from 5 upwards,so I am afraid that it is not advised to apply this uninstall programm
to m installation at present.
Your concerns seem correct. I don't think the new uninstaller applies to the old VirusScan.

I'm trying to find the ones for vs4. Will post them here if I find them.
Title: Re: Avast home 4.7 no longer usable on my old PC running Win98SE
Post by: oldman on October 22, 2007, 11:22:10 PM
Here you go. Just blow the dust of them first.  ;D

Good luck.

http://service.mcafee.com/FAQDocument.aspx?id=100597&lc=1033&partner=10005&type=TS
Title: Re: Avast home 4.7 no longer usable on my old PC running Win98SE
Post by: Vladimyr on October 23, 2007, 06:31:04 AM
CORRECTION!
No problems with 95OSR2 amd 98SE for me....but with 2 provisos.
1. I only have 'Standard Shield' and 'Internet Mail' providers installed.

Just "discovered" I actually have all 6 Avast! Home providers installed & running without any problems on a 98SE machine.
Title: Re: Avast home 4.7 no longer usable on my old PC running Win98SE
Post by: i2hhj on October 23, 2007, 09:29:47 AM
Vladimyr
how can I disactivate permanently one or more providers ?
Hans
Title: Re: Avast home 4.7 no longer usable on my old PC running Win98SE
Post by: oldman on October 23, 2007, 09:53:22 AM
Vladimyr
how can I disactivate permanently one or more providers ?
Hans

Not Vladimyr, but left click the "a" icon, select the provider you want to terminate, click the terminate button, answer yes to persist the change.
Title: Re: Avast home 4.7 no longer usable on my old PC running Win98SE
Post by: Vladimyr on October 23, 2007, 03:30:13 PM
Vladimyr
how can I disactivate permanently one or more providers ?
Hans
Hi Hans,
I found that persisting termination was not enough with 95OSR2, but it may be fine with 98SE. What I did was a "Change" re-install from "Add or Remove Programs" to leave only the wanted providers. Or you could uninstall and custom re-install.
Title: Re: Avast home 4.7 no longer usable on my old PC running Win98SE
Post by: i2hhj on October 23, 2007, 03:52:39 PM
McAfee
I downloaded the "Complete Manual Removal of VirusScan 4.0.x" proposed by om,
and followed precisely all instructions.
Result : no remaining McAfee entry was found!
Hans
Title: Re: Avast home 4.7 no longer usable on my old PC running Win98SE
Post by: oldman on October 23, 2007, 06:10:07 PM
McAfee
I downloaded the "Complete Manual Removal of VirusScan 4.0.x" proposed by om,
and followed precisely all instructions.
Result : no remaining McAfee entry was found!
Hans

All right, that rules that out,

BTW, I am now using 4.7.1043 with 6/7 providers running.
Title: Re: Avast home 4.7 no longer usable on my old PC running Win98SE
Post by: i2hhj on October 23, 2007, 07:36:17 PM
then I checked the RAM memory and did scandisk including surface test.
The present boot was OK, just see what happens tomorrow.
Hans
Title: Re: Avast home 4.7 no longer usable on my old PC running Win98SE
Post by: i2hhj on October 24, 2007, 05:41:13 PM
"tomorrow"
is today,
again troubles at boot of pc,
see screenshot of taskbar (attached) with 3 a-icons and 3 i-icons,
I called 'ashServ.exe' 2 times using the shortcut on desktop.
   however avast is working

are there too many tasks at startup ?
please see list of startup tasks (attached).
which tasks could be deleted and executed by hand after startup ?

thanks for suggestions
Hans
 
Title: Re: Avast home 4.7 no longer usable on my old PC running Win98SE
Post by: oldman on October 24, 2007, 08:17:14 PM
Every little bit counts  ;D

EPSON Status Monitor 3 Environment Check

http://www.sysinfo.org/startuplist.php?letter=E&filter=&count=50&offset=100

Samsung LBP SM, "C:\WINDOWS\Samsung\LaserSMMgr\ssmmgr.exe" /autorun, HKEY_LM\Run

http://www.sysinfo.org/startuplist.php?letter=S&filter=&count=50&offset=1400

Those two are for printer montoring, ie checking ink levels. They can be unchecked. They should be available when starting to print. I've got an Epson and the monitor does show when I'm printing.

I couldn't find these two, maybe someone else knows if that are needed.

TkBellExe, "C:\Programme\Gemeinsame Dateien\Real\Update_OB\realsched.exe"  -osboot, HKEY_LM\Run

The two links abve are from the link I posted back on page one. How much free resouces do you have?
Title: Re: Avast home 4.7 no longer usable on my old PC running Win98SE
Post by: i2hhj on October 25, 2007, 03:23:58 PM
hello
to-day first boot OK
- ressources : 160 MB Ram, 86% free
Hans
Title: Re: Avast home 4.7 no longer usable on my old PC running Win98SE
Post by: Lisandro on October 25, 2007, 04:18:39 PM
to-day first boot OK
Fingers crossed (http://www.chins-n-quills.com/forums/images/smilies/AngelPray.gif)
Title: Re: Avast home 4.7 no longer usable on my old PC running Win98SE
Post by: i2hhj on October 25, 2007, 05:27:01 PM
further tests to-day
---------------------
the (now old) startup list of RegCleaner 4.3 is in annex, see RegCleanerStartupList.txt

from this I cleaned 5 items, see CleanedStartupItems.txt

the remaining items are in RemainingStartUpList.txt

with this reduced configuration I bootet the pc for three times :
      no problems !!!!!

I then run RealPlayer v.10.5 and looked at a video from the Web.
after that I checked again the start up list of RegCleaner 4.3.
      there are just those items as in RemainingStartUpList.txt
    TKBellExe did not appear again (as was reported some years ago).

the resources are still 86 % free

what are consequences when continuing like this ?
the next days will show the avast behaviour during boot.
I now shall do a jAVSupdate, see what happens then.
Title: Re: Avast home 4.7 no longer usable on my old PC running Win98SE
Post by: oldman on October 25, 2007, 09:42:40 PM
ScanRegistry

"Scans the system registry and makes back-ups at start-up. Important should the registry become corrupt. The executable "Scanregw.exe" is located in %windir% (where %windir% is the Windows directory - C:\Windows or C:\Winnt)"

The registry won't be backed up. So only important if you have to replace a corrupt registry.  ;D

SystemTray

As far as I know, just supplies a few icons.
Title: Re: Avast home 4.7 no longer usable on my old PC running Win98SE
Post by: i2hhj on October 27, 2007, 11:13:18 PM
sorry,
that problem still exists, more or less frequent.
I have been spending many hours in looking for a solution.
- had a trial using that startup delaying programm, this however blocked win98SE.
- then ugraded Avast to vers. 4.7.1074 and updated jAVS, but problems persists.

I got the impression that Win98SE and Avast are overwriting each other
during startup of the pc, thus killing each other. Just sometimes both
succeed in starting without getting in conflict.
How can I manage to bring all this to the attention of the
Avast programmers ?
Title: Re: Avast home 4.7 no longer usable on my old PC running Win98SE
Post by: sst on October 27, 2007, 11:53:23 PM
Hi, ...

Try StartupControlPanel = http://www.mlin.net (http://www.mlin.net)

StartupControlPanel, will manage all "Startup Programs", from an old Windows 95 and up, it even work in my Vista 64 bit Ultimate. To use it = to not start a software, deactivate checkbox in the same line, and also try to move some start section like startup user section to a local startup machine section, to see if you have multiple start of a software, ...

At my side, ... I will try with VMWare, Windows 98 SE French,  with the last Avast Version 4.7.1074 Home, ... and Professional evaluation, ....

By the way, ... have you the Avast Home version or the Avast Professional version, ... ?

Sylvain
Title: Re: Avast home 4.7 no longer usable on my old PC running Win98SE
Post by: i2hhj on October 29, 2007, 05:23:17 PM
hello
Startup Control Panel by Mike Lin looks somehow similar to RegCleaner 4.3 by Juoni Vuorie which I have been using. I downloaded Startup Control Panel but not yet used it.
What I did today is : ASHMAISV.EXE and ASHWEBSV.EXE were cleaned from the startup list in RegCleaner 4.3 and put in a link on my desktop. Just ashServ.exe was left on the startup list. I need to open manualy ash-mailserver and ash-webserver providers after boot. This gives 5 of 5 providers running.
Strange things seem to happen during nighttime, looks paranormal !
- yesterday all was well on several Win98SE installations at several boots, but today terrible errors appeared again during first boot : explorer closed itself because of error, next boot ended in an exceptional error at ...... - out of range - blue screen, computer did by itself a registry scan and repair, next boot was OK.
(yesterday diskscan and defrag was done, a ash-virusscan of C: revealed a Win32Agent-AWB hidden in Daemon Tools and all the folder was deleted).
Now I am waiting for more surprises tomorrow.
Title: Re: Avast home 4.7 no longer usable on my old PC running Win98SE
Post by: i2hhj on December 10, 2007, 09:13:17 PM
have been living with that problem since October 2007 and ended up with
running The Bat mail and Firefox browser without any protection for viruses by un-installing Avast home 4.7.
Later I checked the 150 MB RAM memory for errors by running a test program for several hours, no evidence of error.
Then I happended to receive 2 rows of 250 MB RAM which replaced the before 150 MB, thus upgrading to 500 MB.
Surprising result (obtained with 3 WIN98SE installations on 3 exchangeable harddisks) : NO MORE ERRORS during boot, all runs smoothly.
Who of the experts in this forum
understands what happened ?