Avast WEBforum
Business Products => Archive (Legacy) => Avast Business => Avast Server Protection => Topic started by: TiVoMad on October 28, 2007, 06:30:53 PM
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Hi,
I have been evaluating the SBS edition of avast for a while and I have just purchased a 3 year licence. I specified 16 users in the order. I have installed the licence and it shows as the following :-
Product Type Count Valid To Update To Issued
avast! SBS edition - Standard Release 16 -unlimited- Dec 19, 2010 Oct 19, 2007
Avast! Network Client Release 1 -unlimited- Dec 19, 2010 Oct 19, 2007
Is this correct ? The management console is showing all but three clients with the key icon which I believe means it thinks we do not have enough licences which would seem to make sense as the count for the net client is 1.
Any help would be appreciated.
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Oh dear, I think I know what I have done now :'(
Looks like I ordered the SBS server edition when I should have ordered the SBS suite.
Is there any way I can change the licence to SBS suite and pay the difference ?
Kind Regards.
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I would suggest you contact sales @ avast.com (without the spaces) and explain the problem, I'm sure they will be able to help.
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I have contacted sales and it is all sorted :) I have been given a refund and I can now order the correct license. As an I.T. veteran, I can't believe I made this mistake but then again, just human I guess!
I have to say that I am very impressed with the customer service. It's a great product anyway but I did not think it would be so easy to fix this mess up on my part. Top respect guys.
Kind Regards,
Trevor.