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Consumer Products => Avast One => Avast One for Windows => Topic started by: webnasty on December 18, 2021, 07:08:38 PM

Title: avast one issues - Smart scan blank screen spinning icon. PC speedup say restar
Post by: webnasty on December 18, 2021, 07:08:38 PM

21.11.2500 (build 21.11.6809.528)
Just upgraded from free (run fine for years) to Avast one. 
1) Clicking smart scan shows blank smart scan window wits a spinning blue circle in the middle.   Then does nothing for hours.
2) a targeted scan works fine.
3) pc speedup - says something went wrong - restart computer.   
4) ive restarted my computer 7 times this morning since installing Avast one.   Not fixing these 2 issues.

Title: Re: avast one issues - Smart scan blank screen spinning icon. PC speedup say restar
Post by: webnasty on December 18, 2021, 07:11:53 PM

Did the repair option,  also checked for an update ( which it did find an updated after i installed just today). 
Symptoms still same.

Title: Re: avast one issues - Smart scan blank screen spinning icon. PC speedup say restar
Post by: r@vast on December 20, 2021, 06:47:20 PM

Hi,

Please use the Avast Uninstall Utility (https://support.avast.com/en-ww/article/10/) to remove Avast and then re-install Avast One.