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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: camshell on October 31, 2007, 03:52:01 AM

Title: ashWebSv.exe
Post by: camshell on October 31, 2007, 03:52:01 AM

I keep getting an error window when browsing. It's really annoying and stops my internet connection from going for a period of roughly 30 secs. I have not found it happening at a certain time or when a certain window is open.
My Specs...
I'm running
-Avast Version 4.7 Home - Build Sep 2007 (4.7.1043)
- P4 3 gihz
- 2 Gig Ram
- Windows XP Pro
- Browser = Firefox.
Attached are the screenshots I have taken of it happening. When it happens... and if i send off a report... what happens to the browser window.
Thanks
Cam

Title: Re: ashWebSv.exe
Post by: alanrf on October 31, 2007, 04:34:23 AM

Which firewall are you using?

Title: Re: ashWebSv.exe
Post by: camshell on October 31, 2007, 05:48:06 AM

I'm using windows firewall

Title: Re: ashWebSv.exe
Post by: Lisandro on October 31, 2007, 12:31:44 PM

Is there any files called unpXXXX in <avast>\data\log folder? (where XXXX is a random number)
If so, send them to vlk (at) avast.com
They may contain more information about the problem (maybe a link to this thread).

Title: Re: ashWebSv.exe
Post by: DavidR on October 31, 2007, 12:40:02 PM

Try clicking the, to see what data this error report contains, 'click here' link and post the contents any information here.

There is also likely to be a windows event viewer entry for this can you look for it and post the contents.

Title: Re: ashWebSv.exe
Post by: camshell on October 31, 2007, 11:49:26 PM

Quote from: Tech on October 31, 2007, 12:31:44 PM

Is there any files called unpXXXX in <avast>\data\log folder? (where XXXX is a random number)
If so, send them to vlk (at) avast.com
They may contain more information about the problem (maybe a link to this thread).

I have over 300 of those files you are talking about. it would take rather a long time to send them.
hhmmm ???

Title: Re: ashWebSv.exe
Post by: Vlk on October 31, 2007, 11:54:45 PM

You can send just a couple of them (e.g. the most recent ones).

Cheers
Vlk

Title: Re: ashWebSv.exe
Post by: camshell on November 01, 2007, 03:58:26 AM

Quote from: DavidR on October 31, 2007, 12:40:02 PM

Try clicking the, to see what data this error report contains, 'click here' link and post the contents any information here.

There is also likely to be a windows event viewer entry for this can you look for it and post the contents.

here you go

Title: Re: ashWebSv.exe
Post by: Vlk on November 01, 2007, 08:43:08 AM

The problem is related to a dll called InetCntrl0007.dll that is being loaded inside the avast web shield process.
The dll (according to Google) belongs to a program called "Bsafe Online Internet Content Filter". Are you using such a program? Can you try uinstalling it, and see if it makes any difference?

Thanks
Vlk

Title: Re: ashWebSv.exe
Post by: camshell on November 01, 2007, 08:57:33 AM

I am running that program. but i cannot uninstall it. I could... but it would make my computer unsafe in other ways. I have children and it stops them accessing material that is not appropriate. Do you have any other suggestions?
Can i ask what a DLL does in general?
Thanks
Camshell

Title: Re: ashWebSv.exe
Post by: Vlk on November 01, 2007, 10:42:19 AM

I understand. However, have you considered using an alternative parental control software?

I've heard that e.g. Naomi and K9 are both good (and free) and work OK with avast.
Please see e.g. here: http://forum.avast.com/index.php?topic=19574.0

Thanks
Vlk

Title: Re: ashWebSv.exe
Post by: Lisandro on November 01, 2007, 12:24:59 PM

Quote from: Vlk on November 01, 2007, 10:42:19 AM

I've heard that e.g. Naomi and K9 are both good (and free) and work OK with avast.

Yeah. Both tested and work.
Naomi is for very young children. Just cut off the connection. It's not being developed anymore.
K9 works and is very flexible.