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Consumer Products => Avast Mobile Security => Avast Mobile Security for Android => Topic started by: Nick4 on January 04, 2022, 03:38:09 PM

Title: Anti-Theft setup stuck at permissions
Post by: Nick4 on January 04, 2022, 03:38:09 PM
Hi all,

I am currently setting up my Anti-Theft on my new phone but I am stuck at the Anti-Theft setup screen.
I completed step 1: PIN code set
Also completed step 3: Avast Account set
But step 2: Allow necessary permissions - is stuck and I can't open it anymore. I allowed all permissions the app asked for.

I tried reinstalling the app completely, but that didn't help. Also turning off and on the device didn't fix the problem.

See picture for illustration.
(https://i.ibb.co/GdtJwVp/Whats-App-Image-2022-01-04-at-14-29-25.jpg) (https://ibb.co/GdtJwVp)

I am on a OnePlus Nord 2 5G with Android 11 installed.

Anyone any advice?

Kind regards,
Nick
Title: Re: Anti-Theft setup stuck at permissions
Post by: r@vast on January 05, 2022, 04:25:31 PM
Hi,

Can you please make sure to enable "Floating windows"
Generally, go to Device's settings > Security /Privacy > Floating Windows > Avast Mobile Security
Title: Re: Anti-Theft setup stuck at permissions
Post by: Nick4 on January 05, 2022, 04:45:05 PM
Hi r@vast,

I activated them (Enable freeform windows) through the developer options, which I had to activate.
But unfortunately, the app is still not responding the way it should.

Kind regards,
Nick
Title: Re: Anti-Theft setup stuck at permissions
Post by: r@vast on January 06, 2022, 01:09:55 PM
Quote from: Nick4 on January 05, 2022, 04:45:05 PM
Hi r@vast,

I activated them (Enable freeform windows) through the developer options, which I had to activate.
But unfortunately, the app is still not responding the way it should.

Kind regards,
Nick

So it is still asking you to allow permissions?
Please try to locate "Draw Over Other Apps or "Apps that can appear on the top" and see if you can locate Avast Mobile Security.
Also, see if you can grant permissions via "Privacy" settings >"Permission manager"
Title: Re: Anti-Theft setup stuck at permissions
Post by: Nick4 on January 06, 2022, 03:38:44 PM
Quote
Please try to locate "Draw Over Other Apps or "Apps that can appear on the top" and see if you can locate Avast Mobile Security.

This worked!! Thank you for resolving this matter :)
Title: Re: Anti-Theft setup stuck at permissions
Post by: r@vast on January 07, 2022, 12:28:07 PM
Quote from: Nick4 on January 06, 2022, 03:38:44 PM
Quote
Please try to locate "Draw Over Other Apps or "Apps that can appear on the top" and see if you can locate Avast Mobile Security.

This worked!! Thank you for resolving this matter :)

Thank you for the update.