Avast WEBforum
Consumer Products => Avast Mobile Security => Avast Mobile Security for Android => Topic started by: dwh on January 21, 2022, 06:50:24 PM
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I currently have version 6.45.1 on my Motorola One 5G phone. The normal Avast icon has disappeared from Notifications (e.g. the notification that informs Avast is protecting you; I have the following notifications turned off: "Discounts and promos," Permanent," "Progress"), and a scheduled scan has started running daily despite the scheduled scan setting being turned off (see the image attached).
-dwh
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Hi,
Please uninstall and reinstall Avast Mobile Security and grant all the necessary permissions as shown in the app wizard.
https://support.avast.com/en-ww/article/Uninstall-Mobile-Security/
https://support.avast.com/en-ww/article/Install-Mobile-Security/
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Please uninstall and reinstall Avast Mobile Security and grant all the necessary permissions as shown in the app wizard.
Looks OK after doing so. Thanks.
-dwh
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Spoke too soon. See the attachment. After the reload, Scheduled scanning is locked, but has (default) greyed-out settings for 10AM on Mondays. It took until today (e.g. the Monday after the reload) for the unexpected automatic scan notification to surface. It seems pretty clear that the automatic scan process is not noticing that automatic scanning is disabled and is going ahead despite. I smell a bug.
-dwh
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Spoke too soon. See the attachment. After the reload, Scheduled scanning is locked, but has (default) greyed-out settings for 10AM on Mondays. It took until today (e.g. the Monday after the reload) for the unexpected automatic scan notification to surface. It seems pretty clear that the automatic scan process is not noticing that automatic scanning is disabled and is going ahead despite. I smell a bug.
-dwh
Hi,
Did you have any earlier versions installed and did you make use of automatic scanning?
Can you please upload a screenshot showing the scan in the Activity log (Menu > Settings > Activity log)
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Did you have any earlier versions installed and did you make use of automatic scanning?
Can you please upload a screenshot showing the scan in the Activity log (Menu > Settings > Activity log)
I've had earlier versions installed but those should have been gone when I removed and reinstalled, right? AFAIK, I've never made use of automatic scanning.
The "Menu > Settings > Activity log" screenshot attached has January 31 expanded and the page scrolled to the bottom. This shows when the scheduled scan was done and also that the logs started January 24 (when I did the reinstall).
-dwh
(The attachment doesn't work. I end up at a blank page and the post doesn't show up.)
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Secure browser does not work since last update. It displays the search screen and immediately goes blank. (Android 11, Motorola Moto G 5G)
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Secure browser does not work since last update. It displays the search screen and immediately goes blank. (Android 11, Motorola Moto G 5G)
-> https://forum.avast.com/index.php?board=120.0
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Did you have any earlier versions installed and did you make use of automatic scanning?
Can you please upload a screenshot showing the scan in the Activity log (Menu > Settings > Activity log)
I've sent the debug logs per your email request.
-dwh
(Note: I tried to do the screenshot attachment again with the same result. I wonder if a recent forum change has broken the attachment process.)
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I also noticed that misbihavior (planned scan running but plan-scan option is disabled/greyed out) after upgrading to version 6.45, even after deinstall and resinstall of the app. Dispate the fact that now after reinstall plan scan option is no more free feature :(
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Did you have any earlier versions installed and did you make use of automatic scanning?
Can you please upload a screenshot showing the scan in the Activity log (Menu > Settings > Activity log)
I've sent the debug logs per your email request.
-dwh
(Note: I tried to do the screenshot attachment again with the same result. I wonder if a recent forum change has broken the attachment process.)
Thank you.
There has not been any change on the forum. Try a different browser.
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I also noticed that misbihavior (planned scan running but plan-scan option is disabled/greyed out) after upgrading to version 6.45, even after deinstall and resinstall of the app. Dispate the fact that now after reinstall plan scan option is no more free feature :(
Hi,
Our developers are looking into this issue.
(automatic scanning is no longer part of the free version)
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There has not been any change on the forum. Try a different browser.
I tried, Opera, Brave, Pale Moon, LibreWolf, Credge, and even IE. Some gave the blank page, others indicated a problem with the site mentioning HTTP ERROR 500. (Note that I'm reading the forum from my desktop and not my phone.)
-dwh
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Hi,
Our developers are looking into this issue.
(automatic scanning is no longer part of the free version)
ok, thanks.
What about the ussue with the missing automatic update of the virus definitions https://forum.avast.com/index.php?topic=305737.msg1679230#new ?
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Hi,
Our developers are looking into this issue.
(automatic scanning is no longer part of the free version)
ok, thanks.
What about the ussue with the missing automatic update of the virus definitions https://forum.avast.com/index.php?topic=305737.msg1679230#new ?
I replied to it.
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There has not been any change on the forum. Try a different browser.
I tried, Opera, Brave, Pale Moon, LibreWolf, Credge, and even IE. Some gave the blank page, others indicated a problem with the site mentioning HTTP ERROR 500. (Note that I'm reading the forum from my desktop and not my phone.)
-dwh
Hi,
Please add the screenshot of the error you receive on your phone (to the forum via your desktop or paste a link from an image host).
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Please add the screenshot of the error you receive on your phone (to the forum via your desktop or paste a link from an image host).
Here's the screenshot I've not been able to post:
https://drive.google.com/file/d/1BZW4vH6LTqlAK1CNuFLoJDY_Kwp8HGOg/view?usp=sharing
Technically, it's not an error but the Activity Log page you requested (scrolled/expanded as I described). If you're after something else, such as the error page from one of the browsers that shows an error message when posting with an attachment fails, let me know.
-dwh
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I've received feedback that the issue of scheduled scanning happening in spite of being turned off (disabled for free) is expected to be fixed in 6.47.0.
-dwh
(The issue of posting failing when the post has an attachment has also just been confirmed using a browser on my phone, not just on my desktop system.)
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(The issue of posting failing when the post has an attachment has also just been confirmed using a browser on my phone, not just on my desktop system.)
Please add a screenshot of the error message you get. I tried again on both desktop and mobile using Chrome and Firefox and could not reproduce the issue.
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(The issue of posting failing when the post has an attachment has also just been confirmed using a browser on my phone, not just on my desktop system.)
Please add a screenshot of the error message you get. I tried again on both desktop and mobile using Chrome and Firefox and could not reproduce the issue.
Here's IE on Windows 10:
https://drive.google.com/file/d/1NhPvH1JTDr9iUvlFhuuObFy891pNddnc/view?usp=sharing
-dwh
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I've received feedback that the issue of scheduled scanning happening in spite of being turned off (disabled for free) is expected to be fixed in 6.47.0.
-dwh
(The issue of posting failing when the post has an attachment has also just been confirmed using a browser on my phone, not just on my desktop system.)
how did you contact to Avast directly because of this issue? Via Email or special web page?
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I've received feedback that the issue of scheduled scanning happening in spite of being turned off (disabled for free) is expected to be fixed in 6.47.0.
-dwh
(The issue of posting failing when the post has an attachment has also just been confirmed using a browser on my phone, not just on my desktop system.)
how did you contact to Avast directly because of this issue? Via Email or special web page?
I didn't. Avast support contacted me directly in response to my posts in this topic.
-dwh
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I've received feedback that the issue of scheduled scanning happening in spite of being turned off (disabled for free) is expected to be fixed in 6.47.0.
Just to report that 6.47.0 arrived to my phone today and I went ahead and installed it. I won't be able to tell if it works for this until after 10am local time Monday when the (hopefully unavailable) greyed-out schedule has the run checked to happen.
-dwh
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6.47.0 passed the test: the unwanted (and unavailable) automatic scan did not happen this morning.
-dwh