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Consumer Products => Avast SecureLine VPN => Avast SecureLine VPN for Windows => Topic started by: PziCrow on January 28, 2022, 07:07:55 AM

Title: Horrible support.
Post by: PziCrow on January 28, 2022, 07:07:55 AM

So, I just had a horrible experience trying to get support for Secureline VPN.

I typed in the info required, like my name, order number and the issue.
My issue is, that Secureline VPN says it has an update, but I can't find an option to update the program anywhere, so how am I supposed to update???

I have added a transcript, showing what was said in the support chat. The person from support clearly had no idea and made me think I was talking to a scammer.
The support person didn't have the info I had entered in the required fields when I sought support. The support person didn't know how my subscription worked.

So, how do I update Avast Secureline VPN on my PC, when the program doesn't have an option to update???

Title: Re: Horrible support.
Post by: Asyn on January 28, 2022, 09:26:37 AM

Quote from: PziCrow on January 28, 2022, 07:07:55 AM

So, how do I update Avast Secureline VPN on my PC, when the program doesn't have an option to update???

Hi, just reboot the system - ASL should auto-upate itself.