Avast WEBforum

Consumer Products => Avast Mobile Security => Topic started by: Gustavo Binow on February 03, 2022, 02:02:00 PM

Title: False positive for our Android App
Post by: Gustavo Binow on February 03, 2022, 02:02:00 PM

Hello,

We've been receiving some reviews from customers complaining of Avast for Android reporting our mobile application to contain a trojan virus. I checked with other android antivirus and they don't flag our app as malicious.
I am sure that the application does not contain any malicious code.

The android application in question is this:
https://play.google.com/store/apps/details?id=easyme.meudinheiro

Please, we need this fixed as soon as possible.

Virus Total Analysis Report:
https://www.virustotal.com/gui/file/ae8922c275647632898e9acef89766f539ad12b26bbda850e7bd2dacf0f0b9ff/details

Title: Re: False positive for our Android App
Post by: Asyn on February 03, 2022, 02:05:47 PM

Hi, you can report a suspected FP (File/Website) here: https://www.avast.com/false-positive-file-form.php

Title: Re: False positive for our Android App
Post by: Gustavo Binow on February 04, 2022, 01:44:21 PM

Hello guys,
It's been 24 hours and still no action has been taken.
We have hundreds of customers complaining about this.

Is there any way we can speed things up a little? Any other channel we can request this fix?

Thanks.

Title: Re: False positive for our Android App
Post by: Asyn on February 04, 2022, 01:56:23 PM

You should get a reply within 48 hours.

As you're a developer, also read here...
-> https://support.avast.com/article/229/
-> https://support.avast.com/article/228/