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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: aglp on November 28, 2007, 02:21:08 PM

Title: Unable to launch Avast!
Post by: aglp on November 28, 2007, 02:21:08 PM

Hello,

After having uninstalled NORTON, I have just installed AVAST HOME 4. I still cannot properly launch it. I have on the right bottom of the screen the small AVAST icon with a red zero. I did load the licence key, but it still does not want to launch the antivirus test. When I do it, I get a message saying "Splash Avast screen was unable to load the configuration"

I do not understand what is wrong. Could you help me please?

BR
Aglp

Title: Re: Unable to launch Avast!
Post by: DavidR on November 28, 2007, 02:28:15 PM

Norton can be a real pig to remove all the debris.

A link worth looking at, which is a program removal tool that can remove the remnants of a number of different Norton Programs:
Removing your Norton program using SymNRT (http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039)
You can also download SymNRT, a Norton uninstall tool (http://fileforum.betanews.com/detail/Norton_Removal_Tool_for_Windows_2000XPVista/1169144666/1) that uninstalls all Norton 2004/2005/2006 products.

Title: Re: Unable to launch Avast!
Post by: aglp on November 29, 2007, 08:50:12 AM

Hi,

I did all that. It did notmake any difference. What else shall I do ?

BR
Aglp

Title: Re: Unable to launch Avast!
Post by: Lisandro on November 29, 2007, 02:16:44 PM

Any other antivirus besides Norton?
Which other Symantec products did you install?
Are you at an admin account?