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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: rich888 on February 23, 2022, 05:45:37 PM

Title: Is Avast stopping windows 10 create a boot log file?
Post by: rich888 on February 23, 2022, 05:45:37 PM: I can't get Windows to generate ntbtlog.txt, the boot log file.

I have tried setting Avast to delayed and Passive mode but the log file still doesn't get created.

Anything else I can try before I uninstall Avast?
Title: Re: Is Avast stopping windows 10 create a boot log file?
Post by: Asyn on February 24, 2022, 11:22:10 AM: - Which Avast..? (Free/Premium/One)
- Which version/build of Avast..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
Title: Re: Is Avast stopping windows 10 create a boot log file?
Post by: rich888 on February 24, 2022, 04:10:32 PM: Quote from: Asyn on February 24, 2022, 11:22:10 AM
- Which Avast..? (Free/Premium/One)
- Which version/build of Avast..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?

Avast Free.
22.1.2504 (build 22.1.6921.709)
Windows 10 Version 10.0.19043 Build 19043
No other AV software.
Always used Avast.
Title: Re: Is Avast stopping windows 10 create a boot log file?
Post by: Asyn on February 24, 2022, 04:20:56 PM: 1. Enable debug logging (Menu > Settings > General > Troubleshooting > Enable debug logging) and reproduce the issue.
2. Follow instructions: https://support.avast.com/article/33/ and post the File-ID or name of the Support-File here afterwards.
Title: Re: Is Avast stopping windows 10 create a boot log file?
Post by: rich888 on February 24, 2022, 07:24:28 PM: Quote from: Asyn on February 24, 2022, 04:20:56 PM
1. Enable debug logging (Menu > Settings > General > Troubleshooting > Enable debug logging) and reproduce the issue.
2. Follow instructions: https://support.avast.com/article/33/ and post the File-ID or name of the Support-File here afterwards.
OK. This is the id:
5Y6I1
Title: Re: Is Avast stopping windows 10 create a boot log file?
Post by: Asyn on February 25, 2022, 09:54:05 AM: Quote from: rich888 on February 24, 2022, 07:24:28 PM
OK. This is the id:
5Y6I1
Hi, I forwarded it, let's see...
Title: Re: Is Avast stopping windows 10 create a boot log file?
Post by: rich888 on February 25, 2022, 04:36:46 PM: Quote from: Asyn on February 25, 2022, 09:54:05 AM
Quote from: rich888 on February 24, 2022, 07:24:28 PM
OK. This is the id:
5Y6I1
Hi, I forwarded it, let's see...

OK, Thanks. Do you know if there is a way to stop Avast running at boot so I can see if I get a bootlog?
Title: Re: Is Avast stopping windows 10 create a boot log file?
Post by: Asyn on February 25, 2022, 04:54:33 PM: Hi, according to the devs, your issue isn't related to Avast.
Title: Re: Is Avast stopping windows 10 create a boot log file?
Post by: rich888 on February 25, 2022, 04:58:12 PM: Quote from: Asyn on February 25, 2022, 04:54:33 PM
Hi, according to the devs, your issue isn't related to Avast.

OK. One of the tests to find out why Windows won't create a boot log file is to disable any antivirus software...

I guess I will have to just uninstall it to find out? The Delay mode should have proven this though right?