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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Lei on February 27, 2022, 03:35:44 PM

Title: Renewed subscription, never received activation code
Post by: Lei on February 27, 2022, 03:35:44 PM
Hello,
I renewed my subscription 3 weeks ago, paid for it but never got an email with an activation-code. I have contacted customer service and sent them all the information they asked for (including the proof of payment), but I haven't heard from them ever since (it's been two weeks now). This is very frustrating, my subscription ends March 8th so I keep getting pop-up messages saying I should renew my subscription. But customer 'service' is not responding. Does anyone have a tip how I can get the code I paid for? Or at this point my money back would also be a good solution. Very unhappy customer here.
Thank you!
Title: Re: Renewed subscription, never received activation code
Post by: Asyn on February 27, 2022, 03:38:13 PM
Did you buy from Avast directly or from a reseller..?
Title: Re: Renewed subscription, never received activation code
Post by: Lei on February 27, 2022, 08:40:49 PM
From Avast directly
Title: Re: Renewed subscription, never received activation code
Post by: Asyn on February 28, 2022, 08:44:56 AM
I have contacted customer service and sent them all the information they asked for (including the proof of payment), but I haven't heard from them ever since (it's been two weeks now).
Hi, post your ticket-ID.
Title: Re: Renewed subscription, never received activation code
Post by: Lei on February 28, 2022, 11:06:38 AM
15069388 thank you
Title: Re: Renewed subscription, never received activation code
Post by: Asyn on February 28, 2022, 11:17:00 AM
15069388 thank you
Ok, I reported it for you, let's see...
Title: Re: Renewed subscription, never received activation code
Post by: r@vast on February 28, 2022, 01:05:21 PM
15069388 thank you

Hi,

I have escalated your case. Avast Sales support will contact you via email.
Title: Re: Renewed subscription, never received activation code
Post by: Lei on March 01, 2022, 04:33:44 AM
Thanks both, no news yet. Crossing fingers 🤞🏼