Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: mjazz on April 01, 2022, 03:55:54 AM
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When I click on the icon, Avast no longer scans the computer as it used to. It looks like it does when a scan has finished.
It says, 'This scan has finished.' 'Smart Scan has finished' along with the green square that says 'See Results'.
I've tried to find a way to make it scan but have been unsuccessful.
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Could you elaborate, not sure what you mean... :-\
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I click on the Avast Premium Security icon on the desktop.
The Avast window opens.
Instead of saying "Run Smart Scan", it says:
'This scan has finished.' 'Smart Scan has finished' 'See Results'.
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Repair Avast:
1. Avast GUI -> Settings -> Troubleshooting
2. Click on 'REPAIR APP'.
3. Follow instructions.
4. Reboot.
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I tried the repair app and it worked normally once.
Now, it's back to 'See Results' when I click on the icon.
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- Which version/build of Avast Premium..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
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It turned out that I didn't have the latest version. Thanks, the latest version works. Avast should let their customers know when there are updates.
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You're welcome.
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It's not working again.
It worked a few times after I used the repair app. I tried the repair app again but it still doesn't work.
It's 64 bit.
I didn't use any other anti-virus before Avast and don't have any other security software installed.
I don't know what SP/Build is or how to find it.
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Clean Install of Avast:
https://goo.gl/4Ptzkf (https://goo.gl/4Ptzkf)
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A (https://youtu.be/p-h3myRD51A)
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Thank you very much.
Windows just did an update and it seems to be working for now.
But I will definitely keep this in mind should it fail to work again.
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Thank you very much.
Windows just did an update and it seems to be working for now.
But I will definitely keep this in mind should it fail to work again.
You're welcome.
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Clean Install of Avast:
https://goo.gl/4Ptzkf (https://goo.gl/4Ptzkf)
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A (https://youtu.be/p-h3myRD51A)
It's not working again so I will try this.
What do I need to know to re-install it? Is there any information I need to save?
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Clean Install of Avast:
https://goo.gl/4Ptzkf (https://goo.gl/4Ptzkf)
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A (https://youtu.be/p-h3myRD51A)
It's not working again so I will try this.
What do I need to know to re-install it? Is there any information I need to save?
Have you viewed the information in the two links bob3160 gave (that you quoted) ?
That would be a good starting point and if you have any questions after that you can give details.
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Clean Install of Avast:
https://goo.gl/4Ptzkf (https://goo.gl/4Ptzkf)
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A (https://youtu.be/p-h3myRD51A)
It's not working again so I will try this.
What do I need to know to re-install it? Is there any information I need to save?
Have you viewed the information in the two links bob3160 gave (that you quoted) ?
That would be a good starting point and if you have any questions after that you can give details.
Yes. It just says how to uninstall it. I'm afraid of uninstalling it and not being able to install it again.
Edit: It does say how to install it. I'm just afraid it will ask for a key or something that I didn't need I had to save. I'll give it a shot anyway.
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<snip quotes>
Have you viewed the information in the two links bob3160 gave (that you quoted) ?
That would be a good starting point and if you have any questions after that you can give details.
Yes. It just says how to uninstall it. I'm afraid of uninstalling it and not being able to install it again.
Edit: It does say how to install it. I'm just afraid it will ask for a key or something that I didn't need I had to save. I'll give it a shot anyway.
When you install the program, you should be able to link it to your avast account.
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i uninstalled Avast Premium Security and then reinstalled it and it worked sporadically but isn't working again.
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Do you have any other anti-virus, anti-malware or security software installed?
If you had any of the above installed in the past, have you fully uninstalled it with the vendors specific uninstall utility?
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i uninstalled Avast Premium Security and then reinstalled it and it worked sporadically but isn't working again.
How to Successfully Install Avast http://goo.gl/VLXde (http://goo.gl/VLXde)
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Do you have any other anti-virus, anti-malware or security software installed?
If you had any of the above installed in the past, have you fully uninstalled it with the vendors specific uninstall utility?
I don't have any other security software installed; the Avast Premium was working fine until recently.
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i uninstalled Avast Premium Security and then reinstalled it and it worked sporadically but isn't working again.
How to Successfully Install Avast http://goo.gl/VLXde (http://goo.gl/VLXde)
Yes, those are the directions I followed to reinstall Avast.
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i uninstalled Avast Premium Security and then reinstalled it and it worked sporadically but isn't working again.
How to Successfully Install Avasthttp://goo.gl/VLXde (http://goo.gl/VLXde)
Yes, those are the directions I followed to reinstall Avast.
If you're still having problems, this would be the next step:
https://support.avast.com/en-us/article/33/
Copy the support # and post it here after you've submitted the report
so we can make sure Avast is looking at the support file.
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This is the number that came in the mail when I requested support:
15648860
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i uninstalled Avast Premium Security and then reinstalled it and it worked sporadically but isn't working again.
How to Successfully Install Avasthttp://goo.gl/VLXde (http://goo.gl/VLXde)
Yes, those are the directions I followed to reinstall Avast.
If you're still having problems, this would be the next step:
https://support.avast.com/en-us/article/33/
Copy the support # and post it here after you've submitted the report
so we can make sure Avast is looking at the support file.
I got the live support and he turned on my scheduled maintenance and it worked once or twice and now it's back to "see results" instead of "run smart scan" when I click on the icon.
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Update to the latest version (22.4): https://forum.avast.com/index.php?topic=319403.0
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I went to live support again and it seems to be working for now.
When it says scan is finished see results, you have to view all the results and go to the very end until you get to the 'run smart scan' option.