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Other => General Topics => Topic started by: Martín35 on April 06, 2022, 05:21:27 PM

Title: Autorenew
Post by: Martín35 on April 06, 2022, 05:21:27 PM

I cancelled the automatic renewal of my subscription, and yesterday I received an email saying that the subscription had been renewed. I requested a refund and received a message saying "your request has been received past the 30-day refund guarantee term"... how is this? if the charge was made yesterday?

Title: Re: Autorenew
Post by: bob3160 on April 06, 2022, 11:51:05 PM

Reported to Avast. Please wait for their reply.

Title: Re: Autorenew
Post by: r@vast on April 07, 2022, 10:24:33 AM

Quote from: Martín35 on April 06, 2022, 05:21:27 PM

I cancelled the automatic renewal of my subscription, and yesterday I received an email saying that the subscription had been renewed. I requested a refund and received a message saying "your request has been received past the 30-day refund guarantee term"... how is this? if the charge was made yesterday?

Hi,

I have escalated your issue. Avast support will reply to you via email. Please reply to the email you receive from Avast instead of creating new tickets for the same unresolved issue.
Please accept our apologies for any inconvenience caused.