Avast WEBforum

Consumer Products => Avast Account (my.avast.com) => Topic started by: Janet G on April 07, 2022, 12:34:54 AM

Title: Chat Service Sucks
Post by: Janet G on April 07, 2022, 12:34:54 AM
i want to complain about the Avast chat service. Today i contacted Avast chat because i wanted to ask them to refund my subscriptions. It took 1 hour, and i talked to 5 chat Specialists because they kept changing people in the chat. The contact number for the chat is 15524118. Please know that as a tech/social influencer i report every action of my experiences, especially by a company the size of Avast, on my blog, and i will be relaying to my members that the chat service failed miserably.  Also , the chat screen disappeared when i went to another page on the website. This is a complete technical flaw on your website and it should be  rectified as soon as possible. My experience with Avast is that i am shocked and appalled at the chat service and a company :P of this magnitude should be ashamed that i had to experience this :o.
Title: Re: Chat Service Sucks
Post by: shawn.engleman on August 09, 2022, 02:38:53 PM
Hi Janet. Thank you for your time communicating with Avast. My name is Shawn and I am on the Avast Customer Care team.

Your shared experience to include this delayed forum response was not the experience we intended for you to have had.

Given the sensitive nature of your concern, involving your subscriptions, I will continue this communication through email.

All the Best,
Title: Re: Chat Service Sucks
Post by: Janet G on August 12, 2022, 04:01:30 AM
Hi Shawn. Although it's been 4 months i appreciate you contacting me in regards to my post. I am pleased to say that your customer service was great which is what i was expecting with the chat. That being said, i appreciate the extended time of a year for the use of Avast 1. As you know I've been a loyal Avast customer for many years and i am very pleased with the Avast 1 product. It makes it so much easier to have 1 product instead of the 2 or 3 that i would need. Its more economical and i do feel safe with it on my computer. Thanks again.