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Consumer Products => Avast SecureLine VPN => Topic started by: gupta.yogita09 on April 21, 2022, 04:13:49 PM

Title: Unable to buy 60 days free VPN - Technical Help
Post by: gupta.yogita09 on April 21, 2022, 04:13:49 PM
Hello Avast Team,

Pls see below, I am trying to enter my credit card details so that I can subscribe for the free 60 days VPN but I am unable to do so.

Pls, help me to fix this error in the below screenshot. I am unable to see the credit card details field and directly I am coming to this screen.

Title: Re: Unable to buy 60 days free VPN - Technical Help
Post by: Asyn on April 21, 2022, 04:40:51 PM
Please attach your screenshot(s)/log(s), some of us don't follow external links. ;)
Title: Re: Unable to buy 60 days free VPN - Technical Help
Post by: gupta.yogita09 on April 21, 2022, 04:45:11 PM
Please attach your screenshot(s)/log(s), some of us don't follow external links. ;)

Done, pls advise how can I enter my credit card details?
Title: Re: Unable to buy 60 days free VPN - Technical Help
Post by: Asyn on April 21, 2022, 04:52:04 PM
Please attach your screenshot(s)/log(s), some of us don't follow external links. ;)
Done, pls advise how can I enter my credit card details?
Did you try clicking on "Need Help"..!?
Title: Re: Unable to buy 60 days free VPN - Technical Help
Post by: gupta.yogita09 on April 21, 2022, 04:56:14 PM
Please attach your screenshot(s)/log(s), some of us don't follow external links. ;)
Done, pls advise how can I enter my credit card details?
Did you try clicking on "Need Help"..!?

Yes, I tried clicking on " need Help?" as well as all other words in this line but none of them is active. I have never seen such an error before. This is why I am confused.
Title: Re: Unable to buy 60 days free VPN - Technical Help
Post by: Asyn on April 21, 2022, 05:05:58 PM
See if this helps: https://support.avast.com/en-ww/article/222/ (Changing DNS settings)
Title: Re: Unable to buy 60 days free VPN - Technical Help
Post by: gupta.yogita09 on April 24, 2022, 08:29:53 AM
See if this helps: https://support.avast.com/en-ww/article/222/ (Changing DNS settings)

Hello Asyn,

Pls see the below screenshots, I also tried changing the DNS settings as per the support link provided by you, and still I am getting the same error. Pls guide how can we solve this error.

Thank you.

Title: Re: Unable to buy 60 days free VPN - Technical Help
Post by: Asyn on April 24, 2022, 10:27:54 AM
Contact sales: https://support.avast.com/en-ww/contact/sales_other_general
Title: Re: Unable to buy 60 days free VPN - Technical Help
Post by: gupta.yogita09 on April 24, 2022, 03:30:00 PM
Contact sales: https://support.avast.com/en-ww/contact/sales_other_general

Ok, I generated a complaint number. Let's see when will I get help from the Avast sales team.
Thanks for all your help.
Title: Re: Unable to buy 60 days free VPN - Technical Help
Post by: Asyn on April 24, 2022, 03:35:02 PM
You're welcome.