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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: yurza on December 08, 2007, 08:46:12 PM

Title: Why not update base of viruses?
Post by: yurza on December 08, 2007, 08:46:12 PM
My Avast does not want to update a viral base and writes:

Information about current update:
Last encountered error: Another instance of setup is already running. Please wait until it finishes and then try to run it again.

Total time: 10:47

- Vps: Updated
  (previous version: 000779-0, updated version: 071203-0)

Server: download975.avast.com (74.54.138.226)
Downloaded files: 49 (1 452,55 KB)
Download time: 40 s


But no ones application not to run...
Title: Re: Why not update base of viruses?
Post by: Lisandro on December 08, 2007, 08:51:45 PM
If the process avast.setup (the update process) does not finish correctly, for any reason, new instances of it will give you that error message.
When it is occurring? Just after booting or at any time?
Aren't you trying to update more then once at the same time?
Which firewall do you use? Which is your Windows?
Title: Re: Why not update base of viruses?
Post by: yurza on December 08, 2007, 09:02:56 PM
This report comes all of time since I set Avast. A base never revived after it. I do not utillize firewall. Windows XP. Connection with the Internet takes a place through the provider of cable TV.
Title: Re: Why not update base of viruses?
Post by: DavidR on December 08, 2007, 09:49:52 PM
Based on the information you posted:
Quote from: yurza
- Vps: Updated
  (previous version: 000779-0, updated version: 071203-0)

That is quite a large jump and is also a change in the format in the version numbering. So I'm wondering if your Program version is also well out of date.

What avast!  Program version and VPS file (virus database) number, e.g. 4.7.1098 (latest version) and 071208-0 (see about avast!) ?

If your program version isn't the latest, do a manual program update.
Title: Re: Why not update base of viruses?
Post by: yurza on December 09, 2007, 10:26:03 AM
My version of Avast 4.7.1074, VPS 071203-0. Avast 03.12.2007 set. Since then not base of viruses not program did not updates. A report which I presented simply appears. Why - does not know...  ???
Title: Re: Why not update base of viruses?
Post by: Lisandro on December 09, 2007, 01:16:38 PM
Please, post the last 100-150 lines of avast log: C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log
Title: Re: Why not update base of viruses?
Post by: DavidR on December 09, 2007, 02:42:06 PM
My version of Avast 4.7.1074, VPS 071203-0. Avast 03.12.2007 set. Since then not base of viruses not program did not updates. A report which I presented simply appears. Why - does not know...  ???

The latest program update has only just been released but updates happen over a 7 day cycle to balance server load, so in due course you should have been notified of a program update. As I said do a manual program update, right click the avast 'a' icon, select Updating, Program Update, this should also do a signature update also.
Let us know if the manual update worked ?
Title: Re: Why not update base of viruses?
Post by: yurza on December 09, 2007, 05:59:55 PM
This is log:

09.12.2007   13:37:43.000   1197200263   general   Started: 09.12.2007, 13:37:43
09.12.2007   13:37:43.000   1197200263   general   Running setup_av_pro-432 (1074)
09.12.2007   13:37:43.000   1197200263   system   Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
09.12.2007   13:37:43.000   1197200263   system   Computer WinName: COMP
09.12.2007   13:37:43.000   1197200263   system   Windows Net User: COMP\Mi$ha
09.12.2007   13:37:43.000   1197200263   general   Cmdline: /showsummary /silent /noreboot 
09.12.2007   13:37:43.000   1197200263   general   Operation set to INST_OP_[17]
09.12.2007   13:37:43.000   1197200263   general   Old version: 432 (1074)
09.12.2007   13:37:43.000   1197200263   general   SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
09.12.2007   13:37:43.000   1197200263   internet   SYNCER: Type: no proxy
09.12.2007   13:37:43.000   1197200263   internet   SYNCER: Auth: no authentication
09.12.2007   13:37:43.000   1197200263   package   Part prg_av_pro-432 is installed
09.12.2007   13:37:43.000   1197200263   package   Part vps-7120300 is installed
09.12.2007   13:37:43.000   1197200263   package   Part news-4b is installed
09.12.2007   13:37:43.000   1197200263   package   Part setup_av_pro-432 is installed
09.12.2007   13:37:43.000   1197200263   package   Part jrog-23 is installed
09.12.2007   13:37:43.000   1197200263   general   Old version: 432 (1074)
09.12.2007   13:37:44.000   1197200264   package   Transferred files: 0
09.12.2007   13:37:44.000   1197200264   package   Transferred bytes: 0
09.12.2007   13:37:44.000   1197200264   package   Transfer time: 0 ms
09.12.2007   13:37:44.000   1197200264   file   NeedReboot=false
09.12.2007   13:37:44.000   1197200264   general   Return code: 0x20000001 [Nothing done]
09.12.2007   13:37:44.000   1197200264   general   Stopped: 09.12.2007, 13:37:44


09.12.2007   17:40:24.000   1197214824   general   Started: 09.12.2007, 17:40:24
09.12.2007   17:40:24.000   1197214824   general   Running setup_av_pro-432 (1074)
09.12.2007   17:40:24.000   1197214824   system   Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
09.12.2007   17:40:24.000   1197214824   system   Computer WinName: COMP
09.12.2007   17:40:24.000   1197214824   system   Windows Net User: COMP\Mi$ha
09.12.2007   17:40:24.000   1197214824   general   Cmdline: /showsummary /silent /noreboot 
09.12.2007   17:40:24.000   1197214824   general   Operation set to INST_OP_[17]
09.12.2007   17:40:24.000   1197214824   general   Old version: 432 (1074)
09.12.2007   17:40:24.000   1197214824   general   SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
09.12.2007   17:40:24.000   1197214824   internet   SYNCER: Type: no proxy
09.12.2007   17:40:24.000   1197214824   internet   SYNCER: Auth: no authentication
09.12.2007   17:40:24.000   1197214824   package   Part prg_av_pro-432 is installed
09.12.2007   17:40:24.000   1197214824   package   Part vps-7120300 is installed
09.12.2007   17:40:24.000   1197214824   package   Part news-4b is installed
09.12.2007   17:40:24.000   1197214824   package   Part setup_av_pro-432 is installed
09.12.2007   17:40:24.000   1197214824   package   Part jrog-23 is installed
09.12.2007   17:40:24.000   1197214824   general   Old version: 432 (1074)
09.12.2007   17:40:25.000   1197214825   package   Transferred files: 0
09.12.2007   17:40:25.000   1197214825   package   Transferred bytes: 0
09.12.2007   17:40:25.000   1197214825   package   Transfer time: 0 ms
09.12.2007   17:40:25.000   1197214825   file   NeedReboot=false
09.12.2007   17:40:25.000   1197214825   general   Return code: 0x20000001 [Nothing done]
09.12.2007   17:40:25.000   1197214825   general   Stopped: 09.12.2007, 17:40:25


09.12.2007   18:52:49.000   1197219169   general   Started: 09.12.2007, 18:52:49
09.12.2007   18:52:49.000   1197219169   general   Running setup_av_pro-432 (1074)
09.12.2007   18:52:49.000   1197219169   system   Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
09.12.2007   18:52:49.000   1197219169   system   Computer WinName: COMP
09.12.2007   18:52:49.000   1197219169   system   Windows Net User: COMP\Àäìèíèñòðàòîð
09.12.2007   18:52:49.000   1197219169   general   Cmdline: /showsummary /silent /noreboot 
09.12.2007   18:52:49.000   1197219169   general   Operation set to INST_OP_[17]
09.12.2007   18:52:49.000   1197219169   general   Old version: 432 (1074)
09.12.2007   18:52:49.000   1197219169   general   SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
09.12.2007   18:52:49.000   1197219169   internet   SYNCER: Type: no proxy
09.12.2007   18:52:49.000   1197219169   internet   SYNCER: Auth: no authentication
09.12.2007   18:52:49.000   1197219169   package   Part prg_av_pro-432 is installed
09.12.2007   18:52:49.000   1197219169   package   Part vps-7120300 is installed
09.12.2007   18:52:49.000   1197219169   package   Part news-4b is installed
09.12.2007   18:52:49.000   1197219169   package   Part setup_av_pro-432 is installed
09.12.2007   18:52:49.000   1197219169   package   Part jrog-23 is installed
09.12.2007   18:52:49.000   1197219169   general   Old version: 432 (1074)
09.12.2007   18:53:30.000   1197219210   package   Transferred files: 0
09.12.2007   18:53:30.000   1197219210   package   Transferred bytes: 0
09.12.2007   18:53:30.000   1197219210   package   Transfer time: 0 ms
09.12.2007   18:53:30.000   1197219210   file   NeedReboot=false
09.12.2007   18:53:30.000   1197219210   general   Return code: 0x20000001 [Nothing done]
09.12.2007   18:53:30.000   1197219210   general   Stopped: 09.12.2007, 18:53:30

I did an update by hand and bases and programs. However, after pressure of these options nothing takes a place... Connection exists with the Internet, because I added a language for the interface of the program. He was set normally.

Thank you for any help.
Title: Re: Why not update base of viruses?
Post by: Lisandro on December 09, 2007, 06:08:54 PM
Didn't you delete lines of this log? It's strange... nothing is being done but there is not any error.
Where did you install avast (full path)?
Are you logged as an administrator of the computer?
Title: Re: Why not update base of viruses?
Post by: yurza on December 09, 2007, 06:34:46 PM
I deleted not a single line. Did updates as an administrator. Avast (full) set from a home page. Can there be business in setting of Russian?
I can send to you all log file. It is not large, because I set the program only 03.12.2007.
Title: Re: Why not update base of viruses?
Post by: DavidR on December 09, 2007, 08:06:22 PM
Have you tried a manual program update as suggested twice ?
Title: Re: Why not update base of viruses?
Post by: Lisandro on December 10, 2007, 01:55:22 AM
I can send to you all log file.
Post the beginning of it, please.
No problem on Russian version, I mean, you're not being able to update just due to the language.
Title: Re: Why not update base of viruses?
Post by: yurza on December 10, 2007, 03:31:23 PM
Have you tried a manual program update as suggested twice ?
I answered that repeatedly tried manual update program and viral base. Thus there were no changes.

It can be I must reinstall Avast?..

Full Log file is here http://webfile.ru/1636325
Thanks to all.
Title: Re: Why not update base of viruses?
Post by: yurza on December 10, 2007, 07:29:26 PM
Please, help, what reason.
Title: Re: Why not update base of viruses?
Post by: Lisandro on December 10, 2007, 09:07:34 PM
You're using the default path (C:\Program Files\Alwil Software\Avast4\).
Your system is deliberately not updating.
You seem to be using the trial version. How many times did you install the trial version?
Did you enter the registration code for Home or Professional version?
Title: Re: Why not update base of viruses?
Post by: yurza on December 11, 2007, 08:02:38 AM
I set Home version in a directory by default, got and entered a registration code. Did everything as necessary. No failures were not during setting.
Title: Re: Why not update base of viruses?
Post by: Lisandro on December 11, 2007, 03:40:24 PM
I set Home version in a directory by default, got and entered a registration code.
But in your log the key seems to stay the Trial one.
Did you register into an account with admin rights?
Title: Re: Why not update base of viruses?
Post by: n8p on December 11, 2007, 04:35:30 PM
I also have update base of virus problem since on 8/12/07
when I start the computer, the RED BOX Shown that"INVALID LICENSE KEY"??

ALso I tried the  manual update program and viral base ,ALL FAILED
what's problem??? ??? ???

the log is:
2007/12/11 下午 11:23:48   Administrator   608   Function setifaceUpdatePackages() has failed. Return code is 0x2000001C, dwRes is 2000001C. 

I use Avast professional 4.7(4.7-1074)
VPS 071208-0
expire date:4/7/2012
Title: Re: Why not update base of viruses?
Post by: DavidR on December 11, 2007, 05:28:43 PM
The ST:0x2000001C = license banned, where did you get your avast pro and registration key/License ?
You will need to contact them.

The expiry date is also suspect as the legit max duration is 3 years.
Title: Re: Why not update base of viruses?
Post by: Lisandro on December 11, 2007, 06:19:16 PM
"INVALID LICENSE KEY"
Please, don't take our free time with keygens... use the avast Home version (if you're applied to Home and Non-commercial usage).
Title: Re: Why not update base of viruses?
Post by: yurza on December 12, 2007, 08:56:32 AM
Look at this information (on russian). Yesterday once again registered  the program as Administrator.(http://shareua.com/fullimg/d1edbb/Avast.jpg)
Title: Re: Why not update base of viruses?
Post by: yurza on December 12, 2007, 09:44:18 AM
"INVALID LICENSE KEY"
Please, don't take our free time with keygens... use the avast Home version (if you're applied to Home and Non-commercial usage).

I set the program from here: http://www.avast.com/eng/download-avast-home.html
Got the key of registration. If I occupy your time - excuse me, but I want to understand!
Title: Re: Why not update base of viruses?
Post by: Lisandro on December 12, 2007, 12:34:28 PM
Bad jollyroger.vpu file could contain banned registration keys with error and then update fails because of an invalid key. See how to download a new jollyroger.vpu, http://forum.avast.com/index.php?topic=27185.msg222148#msg222148.
Title: Re: Why not update base of viruses?
Post by: DavidR on December 12, 2007, 04:26:57 PM
@ yurza
Tech's comment isn't directed at you but at n8p, try re-registering and get a new key

@ Tech
yurza's error is invalid key and not the same as n8p (who jumped into this topic), which is clearly a banned registration key.
Title: Re: Why not update base of viruses?
Post by: yurza on December 13, 2007, 12:06:09 AM
Bad jollyroger.vpu file could contain banned registration keys with error and then update fails because of an invalid key. See how to download a new jollyroger.vpu, http://forum.avast.com/index.php?topic=27185.msg222148#msg222148.
I did as you advised, but nothing changed.
Title: Re: Why not update base of viruses?
Post by: yurza on December 13, 2007, 12:10:47 AM
@ yurza
Tech's comment isn't directed at you but at n8p, try re-registering and get a new key

@ Tech
yurza's error is invalid key and not the same as n8p (who jumped into this topic), which is clearly a banned registration key.

I made an attempt re-register the program and get the new key, however got a letter:
This message was sent to you because someone (hopefully you) filled in a license information request on http://www.avast.com/eng/home-license-resend.php?lang=ENG. If you didn't apply for this license information, accept our apologies, and just ignore this message.
In this letter there was my first key again.
Title: Re: Why not update base of viruses?
Post by: yurza on December 13, 2007, 12:15:40 AM
Thank you all, probably business not in the program, but in the system or options of provider.  :-\