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Consumer Products => Avast Passwords => Avast Passwords for Android => Topic started by: Michael100 on April 25, 2022, 05:04:58 PM

Title: Restore Passwords data - backup email link expired
Post by: Michael100 on April 25, 2022, 05:04:58 PM

Hi, I have manged to install Avast Passwords on a brand new Samsung Galaxy mobile, having had it previously on my old Samsung phone.

I tried to follow the guidance to restore my Passwords data by using the email I previously received from Avast Software with the subject Your backup identity, but when I click "Restore" it says the link has expired.

Could a new link be sent to me?

Thanks

Title: Re: Restore Passwords data - backup email link expired
Post by: r@vast on April 26, 2022, 03:56:29 PM

Hi,

When (date) did you receive the backup restore email?

Title: Re: Restore Passwords data - backup email link expired
Post by: Michael100 on April 28, 2022, 08:55:04 AM

10 July 2018

Title: Re: Restore Passwords data - backup email link expired
Post by: r@vast on April 28, 2022, 10:32:52 AM

Quote from: Michael100 on April 28, 2022, 08:55:04 AM

10 July 2018

Did you use this email address (ca**inal***@btconnect.com) for Passwords?

Title: Re: Restore Passwords data - backup email link expired
Post by: Michael100 on April 28, 2022, 12:44:51 PM

Yes, that's the one

Title: Re: Restore Passwords data - backup email link expired
Post by: r@vast on April 28, 2022, 12:58:59 PM

Quote from: Michael100 on April 28, 2022, 12:44:51 PM

Yes, that's the one

Hi,

Please try to restore your data using this guide (and option 5A): https://support.avast.com/en-en/article/Synchronize-Passwords-across-devices/#idt_020

Title: Re: Restore Passwords data - backup email link expired
Post by: Michael100 on April 28, 2022, 02:55:32 PM

Thanks, that has worked perfectly, advice much appreciated  ;D

Title: Re: Restore Passwords data - backup email link expired
Post by: r@vast on April 29, 2022, 10:38:54 AM

Quote from: Michael100 on April 28, 2022, 02:55:32 PM

Thanks, that has worked perfectly, advice much appreciated  ;D

Thanks for the update.