Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Carol11 on May 01, 2022, 05:29:17 PM

Title: Duplicated renewal payment
Post by: Carol11 on May 01, 2022, 05:29:17 PM

Hi forum,

I seek your advice regarding a duplicated renewal payment.

My annual Antivirus Renewal expired in March 2022, my account has been deducted twice for the renewal payment. (18th/20th)
The refund 30 day window has passed,I'm still due the duplicated payment refund, what is the procedure for requesting my refund?

Your advice is much appreciated.

thanks,

Carol Morgan

Title: Re: Duplicated renewal payment
Post by: Asyn on May 01, 2022, 05:30:42 PM

-> https://support.avast.com/en-ww/article/Sale-Billing-FAQ

Title: Re: Duplicated renewal payment
Post by: r@vast on May 02, 2022, 11:46:44 AM

Quote from: Carol11 on May 01, 2022, 05:29:17 PM

Hi forum,

I seek your advice regarding a duplicated renewal payment.

My annual Antivirus Renewal expired in March 2022, my account has been deducted twice for the renewal payment. (18th/20th)
The refund 30 day window has passed,I'm still due the duplicated payment refund, what is the procedure for requesting my refund?

Your advice is much appreciated.

thanks,

Carol Morgan

Hi,

You have two subscriptions.
One for Avast Premium Security and one for Avast AntiTrack Premium.
On the 18th your subscription for Avast AntiTrack Premium was renewed. On the 21st your subscription for Avast Premium Security was renewed.
You can reach Avast Support via https://support.avast.com/en-gb/contact/