Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: ben.nneji on May 04, 2022, 04:50:25 PM
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Has anyone had this experience with AVAST? I was offered a trial AVAST premium for the home in 2020 and thought I will have to opt in to actually buy and set up the product on my computer. At the time of my shopping, I also considered then decided to go with Bitdefender for various reasons. I thought I will reconsider AVAST this year when my signup period expires.
I now find that AVAST has been taking the annual fees out of my account for the past two years, though after the trial I never downloaded AVAST and used it as my virus protector. I feel ripped off. AVAST should know I did not set up AVAST premium following the trial and did not use AVAST in any of the past 2 years. Why take fees from my account for an AVAST I didn't use? I need to be reimbursed for the amounts taken from my account in the past two years.
If any person on this forum had a similar experience with AVAST that was resolved to your satisfaction I appreciate your thoughts. Thank you.
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-> https://support.avast.com/en-ww/article/Sale-Billing-FAQ