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Consumer Products => Avast One => Avast One for Windows => Topic started by: gangnamgirl888 on May 13, 2022, 03:39:45 AM

Title: Can't remove rootkits
Post by: gangnamgirl888 on May 13, 2022, 03:39:45 AM

So, I noticed recently that my laptop has been having a LOT of fps lag when I play games, and my ping/connection is a bit spotty. This is quite unusual for me as my laptop is 1 year old and specifically made for gaming with quite a decent processor and graphics card. I did a scan and unfortunately Avast One seemed to find 18 rootkits! (Prior to this, I had 0 clue these things existed). I've scanned 3 times now, done 1 full boot scan prior to the 3rd scan, and yet the 3rd scan said they still remain. I'm a little stumped and worried about what to do, so any advice or tips here are greatly welcomed.

Title: Re: Can't remove rootkits
Post by: r@vast on May 13, 2022, 02:59:22 PM

Hi,

Can you please provide screenshots of the detections and a support file ID?
Please see this article on how to generate a screenshot: https://support.avast.com/en-ww/article/Create-screenshot
Please see this article on how to generate a support file: https://support.avast.com/article/Submit-support-file