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Other => General Topics => Topic started by: pa.suter on May 21, 2022, 01:28:21 PM

Title: Avast has blocked a talk talk account and unable to read emails on this computer
Post by: pa.suter on May 21, 2022, 01:28:21 PM
I tried to save a picture in my email account and avast threw up a warming and has now blocked the email account. How do I unblock it so I can read my emails
Title: Re: Avast has blocked a talk talk account and unable to read emails on this computer
Post by: Asyn on May 21, 2022, 01:49:00 PM
Hi, provide details (product/version/OS etc.).
Title: Re: Avast has blocked a talk talk account and unable to read emails on this computer
Post by: pa.suter on May 21, 2022, 02:01:15 PM
I,m using Avast premium latest version
Title: Re: Avast has blocked a talk talk account and unable to read emails on this computer
Post by: Asyn on May 21, 2022, 02:24:21 PM
- Which version/build of Avast Premium..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Please post/attach a screenshot of the warning/block.
Title: Re: Avast has blocked a talk talk account and unable to read emails on this computer
Post by: pa.suter on May 21, 2022, 03:38:17 PM
attachment below
not using any other security but not sure its avast premium security (multi Device) on PC 64bit
Title: Re: Avast has blocked a talk talk account and unable to read emails on this computer
Post by: Asyn on May 21, 2022, 03:44:01 PM
Hi, you can report a suspected FP (File/Website) here: https://www.avast.com/false-positive-file-form.php
Title: Re: Avast has blocked a talk talk account and unable to read emails on this computer
Post by: polonus on May 21, 2022, 05:15:52 PM
Not being blacklisted here: https://www.ip-tracker.org/blacklist-check.php?ip=153.92.174.228
Re: https://www.ip-tracker.org/lookup.php?ip=Mail.onetel.net.uk

Could have been a FP, because of manifold redirects. (VT gives it the all green).

So wait for a final verdict from avast team, as they are the only ones to come and unblock,

polonus
Title: Re: Avast has blocked a talk talk account and unable to read emails on this computer
Post by: pa.suter on May 21, 2022, 05:59:20 PM
I had already reported that on the page you suggested.
Title: Re: Avast has blocked a talk talk account and unable to read emails on this computer
Post by: Asyn on May 21, 2022, 06:02:10 PM
I had already reported that on the page you suggested.
You need to wait for the verdict from threat labs. You should get a reply within 48 hours.