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Consumer Products => Avast SecureLine VPN => Avast SecureLine VPN for Windows => Topic started by: Wira Xie on June 08, 2022, 10:44:05 AM

Title: Error 44013 When Updating Secureline
Post by: Wira Xie on June 08, 2022, 10:44:05 AM

Hi, I encounter error code 44013 when trying to update secureline on my windows 10.
I restarted my PC and tred to update again and still error.
I have attached the screenshots and copy of the log file as well.

Title: Re: Error 44013 When Updating Secureline
Post by: Asyn on June 08, 2022, 01:13:09 PM

- Which version/build of SecureLine..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- In which country are you located..?

Title: Re: Error 44013 When Updating Secureline
Post by: Wira Xie on June 08, 2022, 01:29:44 PM

Quote from: Asyn on June 08, 2022, 01:13:09 PM

- Which version/build of SecureLine..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- In which country are you located..?

Current version: 5.17.6057.
Operating System: Windows 10 x64 19044.1415.
Other security related software installed? only Avast softwares.
I live in South East Asia.

Title: Re: Error 44013 When Updating Secureline
Post by: Asyn on June 08, 2022, 01:34:19 PM

Quote from: Wira Xie on June 08, 2022, 01:29:44 PM

I live in South East Asia.

Is your country listed here: https://www.avast.com/vpn-territory

Title: Re: Error 44013 When Updating Secureline
Post by: Wira Xie on June 08, 2022, 01:38:28 PM

Quote from: Asyn on June 08, 2022, 01:34:19 PM

Quote from: Wira Xie on June 08, 2022, 01:29:44 PM

I live in South East Asia.

Is your country listed here: https://www.avast.com/vpn-territory

Nope.

Title: Re: Error 44013 When Updating Secureline
Post by: Asyn on June 08, 2022, 01:42:10 PM

Ok, best you contact support: https://support.avast.com/contact

Title: Re: Error 44013 When Updating Secureline
Post by: Brian53 on October 26, 2022, 06:34:34 PM

  I get the same error message when trying to install the recommended VPN update. It says I cannot get info file due to "curl" error. Then gives the error code 44013. What is this curl error? I live in the US

Title: Re: Error 44013 When Updating Secureline
Post by: r@vast on October 27, 2022, 06:46:55 AM

Quote from: Brian53 on October 26, 2022, 06:34:34 PM

  I get the same error message when trying to install the recommended VPN update. It says I cannot get info file due to "curl" error. Then gives the error code 44013. What is this curl error? I live in the US

Hi,
This generally means that the app has difficulties reaching the Avast servers. Could you try to change your DNS? https://support.avast.com/en-ww/article/troubleshoot-dns/