Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: manilika on June 08, 2022, 12:29:08 PM

Title: How to remove a device ?
Post by: manilika on June 08, 2022, 12:29:08 PM

Hello,

How to remove a device on my avast account ?
I have only one license and my old computer is fully down.
Thank you.

Title: Re: How to remove a device ?
Post by: Asyn on June 08, 2022, 01:14:18 PM

-> https://support.avast.com/en-ww/article/210/ (Account FAQ)

Title: Re: How to remove a device ?
Post by: manilika on June 08, 2022, 07:04:42 PM

The Devices tile is currently only available for Avast One subscriptions, I can't use this :(

Title: Re: How to remove a device ?
Post by: r@vast on June 09, 2022, 04:04:53 PM

Quote from: manilika on June 08, 2022, 07:04:42 PM

The Devices tile is currently only available for Avast One subscriptions, I can't use this :(

Hi,

Are you trying to activate your subscription on a new device or do you want to cancel your subscription?
If you want to use your subscription on a new device, you can go ahead and activate it since the old device is offline. If you are still experiencing issues, please contact Avast support via https://support.avast.com/contact/paid