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Consumer Products => Avast Cleanup => Avast Cleanup for Android => Topic started by: MERSON on June 21, 2022, 07:39:12 PM

Title: Avast deletes all files instead of the selected ones
Post by: MERSON on June 21, 2022, 07:39:12 PM
My mobile space was full so I installed Avast Cleanup to help on Jun 20, 2022.

After its Quick Clean scanning, it showed 218 big old video files.

Then I selected only one by ticking the selection box, but the App deleted all 218 files  >:( >:( >:(!

I think this is totally unacceptable and I can't find any email of Avast to ask  >:( >:(!

Could anyone tell me what happened?

I want to recover all my files incorrectly deleted by Avast  >:(


Many thanks :)
Title: Re: Avast deletes all files instead of the selected ones
Post by: r@vast on June 22, 2022, 11:49:31 AM
Hi,

If you selected one file, it should only delete one file.
Please contact Avast Support via the app.
In Cleanup, please go to > Menu > Help&Feedback > "Direct support"