Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: sam8709 on June 24, 2022, 07:53:29 PM
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I didn't install anything big, but I recently installed Avast 2022 free antivirus on my computer, which led to a Windows file being corrupted. It produced 0x80004005. Somehow, Office 365 was removed from my computer which I cannot use the inbox and Words. Can someone please guide me to fix my issue?
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I don't know if you tried googling the error number and check any related to Office 365.
https://www.google.co.uk/search?q=0x80004005
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I did, but it didn't solve my problem ;)
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I downloaded this software called Restoro. This tool fixed my problem. ;)
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I spoke too quick. It did not fix my issue. Does anyone have any solution?
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- Which version/build of Avast Free..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
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Which version/build of Avast Free..?
Version 3, serial number: 0970ef4bad5cc44a1c2bc3d96401674c
- OS..? (32/64 Bit..? - which SP/Build..?)
PC, Windows 10
- Other security related software installed..?
Windows Defenders at the moment now
- Which AV(s) did you use before Avast..?
AVG
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Which version/build of Avast Free..?
Version 3
Sounds like a scam (fake AV), there's no version 3 for Windows.
First, be sure to get rid of all remnants of any prior installed AV(s)..!!
-> https://support.avast.com/en-ww/article/11/
Then:
1. Download Avast Free Antivirus: https://files.avast.com/iavs9x/avast_free_antivirus_setup_offline.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.
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This thing sucks!
I read the top 10 Antivirus reviews and thought I downloaded Avast from the official site.
After the 0x80004005 problem, I googled for a solution and clicked this site:
https://appuals.com/solved-how-to-fix-error-0x80004005/
Before downloading Restoro, I read the Restoro reviews that it was a legitimate tool and was trusted by Microsoft. So I paid $49 for that tool but did not really fix it.
I reached out about my issue to Restoro and got a response after 24 hours. And this letter stated thank you for choosing Reimage. This statement led me to suspicion.
Finally, I am beginning to think this is a big scam, and I will not do what they said in the email. Quora confirmed it this is ransomware.
Which version/build of Avast Free..?
Version 3
Sounds like a scam (fake AV), there's no version 3 for Windows.
First, be sure to get rid of all remnants of any prior installed AV(s)..!!
-> https://support.avast.com/en-ww/article/11/
Then:
1. Download Avast Free Antivirus: https://files.avast.com/iavs9x/avast_free_antivirus_setup_offline.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.