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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: 6welchs on December 12, 2007, 06:44:01 PM

Title: Keyboard Error
Post by: 6welchs on December 12, 2007, 06:44:01 PM

I know I have a virus, but when I attempt to run a boot time scan, avast says
Keyboard error
press esc to bypass scanning
files scanned 0...

and proceeds to boot.

Does anyone know what I can do?

Title: Re: Keyboard Error
Post by: igor on December 12, 2007, 07:01:04 PM

Do you have the latest build of avast? (4.7.1098)

Title: Re: Keyboard Error
Post by: 6welchs on December 12, 2007, 07:04:30 PM

this was just downloaded and installed today so it should be the most up to date, right?  (I use avast always on my computer but dh thinks it slows the computer down so he didn't have it installed on here!)

Title: Re: Keyboard Error
Post by: DavidR on December 12, 2007, 07:42:01 PM

Depends where you downloaded it from, but in any case, check the about avast for the version details (right click the avast 'a' icon, select about avast).

Title: Re: Keyboard Error
Post by: 6welchs on December 12, 2007, 07:54:27 PM

ok i checked and yes it is 4.7.1098

Title: Re: Keyboard Error
Post by: DavidR on December 12, 2007, 08:53:12 PM

That is strange there was some modifications made to overcome this on USB keyboards.

http://www.avast.com/eng/avast-4-home_pro-revision-history.html (http://www.avast.com/eng/avast-4-home_pro-revision-history.html)

Quote

boot-time scanner now functional even with USB keyboards

Are you using a USB keyboard, what type ?

Title: Re: Keyboard Error
Post by: 6welchs on December 12, 2007, 10:18:00 PM

It is USB, its a dell

Title: Re: Keyboard Error
Post by: 6welchs on December 12, 2007, 10:36:01 PM

well, the good news at least for me is that i went and got an old keyboard out of the closet and plugged it in and its running now.

Thanks for your help!

Title: Re: Keyboard Error
Post by: DavidR on December 12, 2007, 11:07:42 PM

No problem, welcome to the forums.

At least you have an option open to you of using the old keyboard if you need to do a boot-time scan. Though it is a bit disappointing that it doesn't work with dell usb keyboard as it has with others on the forum who reported this problem. I know dell uses some proprietary equipment so I don't know if this might have an impact.

Title: Re: Keyboard Error
Post by: vojtech on December 13, 2007, 09:38:47 AM

Could you please run the boot time scan again with the USB keyboard and then post the log file (Avast4\DATA\log\aswBoot.log), it may help us analyze the problem. Thank you.