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Consumer Products => Avast One => Avast One for Windows => Topic started by: Kingfish on June 27, 2022, 12:43:59 AM

Title: Item in quarantine not listed in log
Post by: Kingfish on June 27, 2022, 12:43:59 AM

I had several threat secured popups, but only one item in quarantine. And when I check the log files at C:\ProgramData\AVAST Software\Avast\report, neither the detections or the quarantine action are listed in the logs. is there another place to look for logging?

Title: Re: Item in quarantine not listed in log
Post by: DavidR on June 27, 2022, 01:44:04 AM

It is an advantage to take a screenshot of any Avast Alert window, with the See details option open as there really isn't enough to work with.

Web Shield alerts are alerting on Web Sites so wouldn't be sending anything to the quarantine (its blocked). 

Only File Shield alerts of files on your system would be sent to Quarantine.  In which case you can get details on the alert from the Quarantine on that detection.

For Web Shield Alerts they might still be recorded in the Notifications Area, see attached image.

Title: Re: Item in quarantine not listed in log
Post by: bob3160 on June 27, 2022, 03:41:38 PM

Once you open Notifications, you'll most likely find them in History.